external bootable media is not showing up

i created a usb boot media from a backup and recovery software that i have. i've tried restarting while holding Option but the only items appearing are my macOS and Windows partitions.


can anyone give some advice ? in the past I've used to see external bootable devices appear, but it's been about 1 year since i've last done that. last time I did I believe i had Sierra ..... now on High Sierra.


not sure why this is happening, so i also tried creating the bootable media from an iso image and still not working.


the usb drive shows up in finder when i plug it in. for whatever reason its just not showing up when starting up with Option.

macOS High Sierra (10.13), 2.0 GHz/16GB/256GB

Posted on Sep 22, 2018 8:06 AM

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Posted on Sep 22, 2018 2:25 PM

If the supposedly-bootable USB device is not showing up and you're following the Acronis docs and if you're running the latest version of the Acronis software, then there's a problem with the MacBook Pro hardware, or with the USB device you're trying to boot, or with the USB supposedly-bootable device software contents; with the Acronis software or instructions or with the installation of the Acronis tools.


If you're not running the latest version of the Acronis software on the supposedly-bootable device, start there. Download the Acronis software and generate a new USB device with the latest available software, per the vendor docs, and see if that works.


For testing, remove all externally-connected devices, all hubs, all Thunderbolt devices, all FireWire devices if your particular MacBook Pro has that, all Mini Display Port, everything. Everything except a USB keyboard and mouse if you're using those—and given this is a MacBook Pro, you shouldn't need to have an external keyboard nor mouse connected (just) for testing.


To differentiate a potential hardware problem here, create a bootable macOS installer, and see if that works. If that works, then your Mac hardware and the particular USB device used are capable of booting.


If that does not work, then there's a problem with the Mac USB hardware or with the USB device. Try a different USB device, and preferably from a completely different vendor and different batch of devices. And again and just for testing, configure no other external USB devices, nor USB hubs, nor any USB cabling connected. Strip the USB configuration to the minimum hardware.


If the MacBook Pro USB hardware still isn't working and isn't seeing and booting the macOS bootable installer and you've minimized your externally-connected-hardware configuration, then check with Apple Support or the local Apple Store, or with your preferred Apple repair provider.


If the hardware is able to boot and access the macOS bootable media you've just created, and if the Acronis software is the part here that is seemingly not working, not recognized or not compatible with your particular MacBook Pro, check with the folks at Acronis support.


There are also some discussions of some potentially-similar issues over at Acronis, too.

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Question marked as Top-ranking reply

Sep 22, 2018 2:25 PM in response to zero7404

If the supposedly-bootable USB device is not showing up and you're following the Acronis docs and if you're running the latest version of the Acronis software, then there's a problem with the MacBook Pro hardware, or with the USB device you're trying to boot, or with the USB supposedly-bootable device software contents; with the Acronis software or instructions or with the installation of the Acronis tools.


If you're not running the latest version of the Acronis software on the supposedly-bootable device, start there. Download the Acronis software and generate a new USB device with the latest available software, per the vendor docs, and see if that works.


For testing, remove all externally-connected devices, all hubs, all Thunderbolt devices, all FireWire devices if your particular MacBook Pro has that, all Mini Display Port, everything. Everything except a USB keyboard and mouse if you're using those—and given this is a MacBook Pro, you shouldn't need to have an external keyboard nor mouse connected (just) for testing.


To differentiate a potential hardware problem here, create a bootable macOS installer, and see if that works. If that works, then your Mac hardware and the particular USB device used are capable of booting.


If that does not work, then there's a problem with the Mac USB hardware or with the USB device. Try a different USB device, and preferably from a completely different vendor and different batch of devices. And again and just for testing, configure no other external USB devices, nor USB hubs, nor any USB cabling connected. Strip the USB configuration to the minimum hardware.


If the MacBook Pro USB hardware still isn't working and isn't seeing and booting the macOS bootable installer and you've minimized your externally-connected-hardware configuration, then check with Apple Support or the local Apple Store, or with your preferred Apple repair provider.


If the hardware is able to boot and access the macOS bootable media you've just created, and if the Acronis software is the part here that is seemingly not working, not recognized or not compatible with your particular MacBook Pro, check with the folks at Acronis support.


There are also some discussions of some potentially-similar issues over at Acronis, too.

Sep 22, 2018 3:12 PM in response to zero7404

If you're wanting to make a clone, why not use "tried and true" or "proven to work with mac" software such as CCC or SD? I've been working with Macs for 25 years and had never heard of the software you are using/trying to use. CCC in particular does macs and does it well. Any software that is for all OS versions or was at first developed to work with another platform and then "adapted" for Mac OS, may not be truly compatible.

Sep 22, 2018 9:00 AM in response to zero7404

If the USB drive shows up when plugged in, but you can't boot from it, then that means that something did not go right and you do not have a bootable drive.


So, without some very detailed info (more than "a backup and recovery software that i have") on how, using what software, etc this was created, it is impossible to guess.

Sep 22, 2018 9:17 AM in response to babowa

i used acronis true image 2019 to create the boot media on a flash drive.


also downloaded a boot media iso from my acronis account and created the bootable media using linux live


both had the same outcome ...


i noticed there are times when in macos where the usb drive doesnt appear/mount.

usually switching the port will mount it

Sep 22, 2018 4:56 PM in response to zero7404

Whatever backup approach you might choose, test the recovery from bare hardware.


i’ve chased more than a few add-on backup tools for enterprise computing sites, and with decidedly mixed results. Some of these mixed results involved very well-known vendors, and sometimes even the system vendor’s own add-on tools, too.


Here, dd and Disk.Utility can capture a whole storage device. Or as can add-on tools, though—if the third-party package you’re using isn’t working—check with the folks supporting it. And again, test the bare-metal recovery ahead of when it’s needed.

Sep 24, 2018 9:44 AM in response to zero7404

Untested backups can be better than no backups, but—having encountered bad backups, bad media, bad hardware and bad backup software in multiple cases—can also be more time and effort than simply not bothering with backups at all, for the same end results: data loss.


The other reason to occasionally test backups is being able to experience and document the recovery sequence, and without the added stress and time-constraints that often arise during a failure, damage, theft, loss or other outage.


Testing macOS will require another Mac, if you’re not willing to wipe the current environment. And if you’re not eilling to do that wipe-and-test, are you really trusting your backups?

Sep 22, 2018 9:57 AM in response to zero7404

I am not familiar with either, so we'll need to wait for someone else to pop in; but, as for the linux, I have no clue how you could produce a bootable Mac OS drive using a different OS.


And, you said you downloaded a boot media iso - not sure how that works either. FWIW, the only legal way to obtain Mac OS is to download it from the app store (Apple).


Here are the usual recommendations for creating bootable media:


https://support.apple.com/en-us/HT201372


As for myself, I prefer to use bootable clones using CarbonCopyCloner or SuperDuper.

Sep 22, 2018 2:12 PM in response to babowa

regarding carbon copy cloner or superduper .... i was exploring these when searching for software to replace clonezilla.


not sure whether or not they are able to perform sector-by-sector replicas of the entire ssd ?


my goal was to find something that supports all the partitions i have (APFS, NTFS, exFAT, also the misc small partitions that contain the MBR, GPT, etc.). i was told by acronis that true image 2019 supports that.


since i've had their software in the past i took advantage of using the upgrade option.

Sep 22, 2018 2:33 PM in response to babowa

misunderstanding:


true image is legitimate backup/restore software which is made for both windows and macos.


just as legitimate as carboncopy or superduper.


and its a new purchase, i got it yesterday and its the latest release for both platforms.


just looking to resolve this issue so i can move forward and create a clone of my ssd for the purpose of peice of mind - simple restores

Sep 22, 2018 3:21 PM in response to babowa

acronis has been around for more than a decade.


i cannot speak to your experiences per se ....


what i know about what i have is that i intend to take an all-in-one snapshot of my entire ssd state, for the sake of restoration if needed.


paragon software group also has some backup software which is good, but not the ability yet to backup apfs volumes.


i’ve done this with clonezilla for many years and a restore usually gets my entire machine back up and running from the image, so im not too worried about something going wrong in windows or mac to the point where i have to deal with individual restores from time machine or windows system restores which could mess with the partitioning schema.


for incremental daily backups i use chronosync for things like messages, email, contacts, and some local files.


i am also double-backup protected by storing everything on my nas and backing up the nas to another drive every couple of days.

Sep 24, 2018 9:51 AM in response to MrHoffman

i agree ...


acronis has been very responsive to my support requests so far ....

so i brought up a feature that might make the software better: backup/clone data validation.


i think clonezilla does that but with apfs its in uncharted territory and simply doing a sector by sector image job.


i also have paragon hdm for mac and thru that im able to rezise and scan partitions actively/on the fly, but it is not yet updated to do imaging with apfs partitions. when that gets updated i guess ill pursue it and use hdm as a secondary cloning option in the event that one clone doesnt restore right - i can fall back on the other.

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external bootable media is not showing up

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