iPhone XS Max Weak 5GHz WIFI Reception

I’ve had mine since the first release day. Haven’t had these issues. Although it seems that WiFi connection over a 5GHz band is not what I think it should be, it has not led to any problems. I’ve seen many times over the years this multiple swap routine, which is a major pain to try, rarely if ever be successful. If the device is non functional Apple Support can determine over the phone or in store whether there’s a hardware failure. If this is all due to hardware then a class action law suit will be filed and a massive recall will be instituted. I see no signs of that happening. I know for me the Smart HDR/HDR camera did not function. 12.0.1 fixed this.

If the phone is unuseable return it and get something that works for you. If you’re having some issues but the phone works otherwise then wait it out as we’ve done with other phones from every manufacturer. I remember the iPhone 4 antenna gate that I didn’t know anything about because, honestly, I never held the phone that way. When I read about it I checked and yes it was real. But I almost always use a case so it never became an issue for me.

Apple will figure this out and will come out with some resolution. Apparently many were already helped by 12.0.1. I personally know quite a few people who aren’t even aware of all this with their new phones. Several didn’t know anything about the HDR issue, but I’m anal enough to have found it. So this multiple return business, if you have nothing else to do in your life, go for it. Otherwise use the phone and wait for a fix to some of the issues. If it doesn’t work at all for you dump it. Life’s too short to agaonize this much over a phone.

Yeah, I hear that. Unfortunately it didn’t work for some. It definitely did for me, but that doesn’t mean anything. It’s hit or miss I’m guessing. Some are having these issues and some aren’t. Some claim 12.0.1 fixed the WiFi and some don’t..... mine was fixed but LTE is still erratic.

I returned my original phone for a replacement and it is worse than than the first phone. The patch that Apple released for 12.0 did not work on this phone. It switches between 5 G to 2.4 on WiFi and has 1 or two bars for 4G LTE. My 7P never had these issues. I was in 2 emergency situations yesterday and desperately needed service and the phone failed.

Not seeing any change (good or bad) after installing build 16B5084a. I also received a reply back from the Apple Tech I was initially working with, and he’s saying I should just call AppleCare Support so they can gather more logs and do more troubleshooting. I’m just going to return the phone. This is way too much trouble for a $1500 phone.

I just noticed something. My iPhone XS Max model is A1921, or “iPhone11,4”. Everything I’m seeing online about this specific model references it as “iPhone XS Max (China)”. The people here that AREN’T having a problem, can you post your model?

"for iOS 12.1 because there is a carrier setting update tied in with the software firmware. Only because I’ve heard that fixed the issues with LTE and WiFi"

This would be great! Thanks. Any hints on where I can find mention of this?

After all these issues since launch, I’m always going back to my X which never had anything wrong. I’ve been seeing similar issues now that I’m back using it. LTE is weaker and videos buffer on high LTE areas and even with 70-90 mbps. Starting to believe it is software related and maybe it’s hitting the XS and XS Max harder than other devices. Today I used my x and seeing low strength which makes me think it’s definitely softw

I’m doubtful about 12.1. Yes, WiFi was fixed (for me) but still lags a lot. Range improved with 12.0.1 but still lags. LTE, is way up in the air because this connection issue is both carrier and software/hardware related. WiFi was improved, after everyone swore it wasn’t fixable. I feel after 12.1, things will get more confusing because it will now support dual sim and carriers are waiting and ready for this huge change in cellular service. Will this fix??? Probably not. Will this issue remain forever?? I don’t think so.

I have gone thru 2 Verizon XS max phones. Both would drop wifi signal and any "work around" would sometimes work but would drop again. 2.4, 5 did not matter. So they have been returned and I am using my 7 with rock solid connection! Will try again once apple come out and says there is an issue and a fix.

I have this issue as well and reported it to Apple on day one and they said that there is nothing wrong. They responded that it must be a router issue even though two iPhone SE's, one iPhone 6, one Mac Mini, one MacBook Air and one MacBook Pro have full 5GHz signals 20 feet from the router while my Xs won't connect at all. Even worse is that 10 feet from the router in the same room without any obstruction I have half strength on 5GHz.

I have installed all updates to 12.1 without any change. Apple, please fix this!!!

I think it’s a big deal. It’s irritating that mine and my wife’s xs max’s consistently have a pretty poor connection on 5ghz and falls over to 2.4ghz. It doesn’t matter how close or far from the router we are. I don’t even let my devices connect to the 2.4ghz anymore, which causes some issues in a home with some smart devices like the roomba that has to be on 2.4ghz. It’s extremely terrible that this hasn’t been talked about more. Any search for this takes you back to when the device first came out and not much since.

Me and the wife both have the A1921 model. LTE is good for the most part, but the phone still would prefer the 2.4gh to the 5ghz 99.9% of the time. All other phones/iPads/ other devices that are 5GHZ at all distances in range run the 5GHZ extremely well, except these 2 phones in my home.

My opinion is that it’s the intel modems that are junk and causing this conversation. This has come up in the past where some models that had intel where slower and had more issues when compared to the same phone with Qualcomm. Matter of fact apple tried to slow down the Qualcomm parts to make it more comparable to the same phones with intel.

I think using intel is the problem and this will never be solved. Intel just can’t get it right unfortunately.

My issue is still will not hang on to 5ghz in my house. If the signal drops to 2 bars then I’m on 2.4ghz no matter how far from the router. 2 XS max in same house different iOS versions and same results. I’m telling you guys it’s intels modems

hasn’t worked for many people (it did fix my wife’s to be fair) daughter’s brand new XS max included. People like that are NOT helpIng, they are guessing and hoping. Just because people stops writing here, such as me at one point, not because it was fixed but because there is no solution and I am tired of wasting time reading people posting “reset phone” “reset network settings” and so on..... does not mean the issues are gone, you adapt to live with it

Don’t feed into this too much. There’s 73 pages on this post. Way too many people reading the last 2-3 comments and saying “I don’t have that problem, must be your router”... there’s clearly an issue when my iPhone 6S, iPhone 7Plus, iPhone 8Plus, and iPhone X don’t jace issues and my iPhone XS Max does. People don’t get it.