iPhone XS Max Weak 5GHz WIFI Reception

Online chat. Thats good to hear. At least you got some attention.

What are the chances you guys think they can release a fix before the end of this week? I don't want to lapse the 14 day refund window...

I called Apple Care to complain and was told there were no reports involving this issue and got the patronizing song and dance on how WiFi works. She either was lying or Apple is ignoring us.

No, apple is aware. Apple care called me after seeing my posts here.

They confirmed the issue is also outside of US.

Call again and ask for senior advisor or someone else.

It’s a known issue.

There is also a serious issue with the battery not charging. This has turned into a disaster.

Thanks that helps. I will call them back.

I reported the battery charging issue in addition to the WiFi problem.

It will and it is all easily worked around by either enabling USB device access while locked or by simply waking the device when attaching it to a dock or charging cable.

Not a bug, as designed.

II just reset everything and I have the wifi-assist turn on and as soon I leave the room it switches to 4G instead of keeping 5G WiFi...

4G (and for that matter LTE and 5G) are cellular technologies entirely different and separate from WiFi.

Has anyone heard back from Apple after submitting logs? Just curious. Was really hoping to hear something today, but no go.

I haven’t heard anything since submitting my logs. I did return my Xs though. I’m going to stick with my working X for now. I did see that a charging issue has made the news though.

I have you also noticed a problem with the Bluetooth connection?

Many times in my car my Bluetooth breaks up when playing music or even when using my AirPods...

I did not experience any issues in that area.

My wife and I also have launch day delivered phones.