iPhone XS Max Weak 5GHz WIFI Reception

Has anyone got any further with this. The 5Ghz performance is shocking. 40m and the signal drops.

Installed an apple engineering profile at the request of support to log the Wifi performance yet I have not heard anything back.

Iphone XS Max 12.1

I really wish I could say that..... yes, bars really don’t mean much as I mentioned 2 WiFi instead of 3.... outstanding performance with 1 less bar. Why should I lose sleep over that. My XS gets higher speeds than my X yet shows 1-2 WiFi bars. AND on top of all, 4 floors down in a basement, XS actually holds a strong connection than my X. LTE seems stable. I used my XS as a personal hotspot in a bad coverage area in my pocket and held a str

lvaradi wrote:

My network has been split for years. My XS Max switches to the 2.4 network or LTE and is slower in the fringe areas of my house where other phones stay on the 5ghz network.

And for me this behavior has occurred for a number of previous iPhone models, dropping to the 2.4 ghz when I got too far or when I come back only connecting to the 2.4 ghz band. I have always had to manually reselect my 5 ghz band on my earlier iPhones. Not sure why others now see this but it is normal for me so its odd that it now is a issue only with new phones -- I use a Airport Extreme

Exactly that. Multiple spots in the house, iPhone 7, more than 100mbit/s, iphone xs max, no signal at all.

This is my second xs max. No difference. I have contact with Apple support. They keep telling me to wait for updates.

Tigrann wrote:

Just adding my XS Max to the list. Just had a brand new 1.5gbps Internet connection and my phone is stuck at 2.4GHz speed. This is ridiculous the first time I'm deeply annoyed and disappointed in an Apple product.

Let's stay tune for a potential fix.

Most here had their WiFi issues solved by the 12.0.1 or 12.1 iOS updates.

Have you installed the iOS 12.1 update?

We get it, you don't experience any problems but for us that do the problem is real. If I take my iPhone XS, iPhone 8 and my four year old iPad and do a speed test, the XS constantly gets half the speed than the other two units. Same results on different routers. This tells me the XS is the problem, not the router(s).

Just going to chime in and note that I have the exact same issue with my XS Max. I will add - OT, but related - that the XS Max also has the weakest cell reception of any phone I've had recently (iPhone 8 Plus, 7 Plus, Note 8, Note 9). It is losing data and/or voice/complete cellular signal - not just dropping from LTE to 3g or 1x - losing signal completely. I have never had this happen with other phones. It actually caused an emergency situation for me over the weekend, which is beyond a simple nuisance.

I agree. It’s what happens to me as well. And it’s gotten dangerous a couple times. Same routes I’ve driven for years now drops signal. But Apples has been silent. Read today they’ll be a year or so behind on 5G as well so might be time to scrap Apple all together. Inferior products.

If your issues are that severe then you should really use AppleCare to return the phone. I haven’t seen anyone post that getting a replacement made any difference. I believe they are all the same and something about specific environments is not going to work with the new phones so a replacement won’t help. I know if I had one that was essentially useless for calls and WiFi/internet connectivity I would get rid of it. Fortunately my situation is apparently ideal in that I’ve had no problems in any of those areas. But I wouldn’t waste too much time and i would just go back to what works for me and perhaps another manufacturer is the answer.

I agree and am waiting to see whether 12.1.1 resolves the issues as some are reporting in the beta. I cannot run the beta due to corporate policy on my phone, so I have to wait. If it doesn't improve things, then yes - this past weekend's experience was very unnerving - and I will be looking for an alternative, iOS or otherwise.

I am in the same boat. I held off returning the phone because of reports of 12.1 fixing the issue. It has not and now I'm stuck with it. I'm running the 12.1.1 beta and as of beta 3 it has not fixed my issues. If it doesn't get fixed, I'm stuck for a year. After that I will be saying goodbye to Apple. I'm hoping a software update will eventually fix it and I don't have to go that route.

That would make me very suspicious. I’ve got both those devices, Max and 12.9 iPad Pro with no such issues. To have both devices defective is highly unlikely. It does seem as if something in specific environments does not work well with the new devices. I’m suspecting that something other than iOS software is at the root of this.

That’s actually my point. I think something external to the devices is at the root of the problem. You have the 11 iPad Pro I have the 12.9 and a Max, you also have the phone and we’re having no issues. If it were hardware, intentional or not, there would be millions affected in every environment with crushing news coverage of the issue. I just can’t believe that someone was so cursed that he or she purchased both a phone and an iPad that were defective.

However these devices may not work properly in your surroundings. You might have to either replace or change something in your environment or replace the devices with something that works for you. I understand how frustrating this is but it’s best to just move on and get something that you’ll be happy with. I would but I’m extremely happy with mine. But maybe I’m just lucky to be in an area with good cell coverage and compatible routers.

In the last two months I've tested the XS in four different locations on four different networks with four different routers (I have an Airport Extreme) and the problem persists. Where my iPhone 8 and Air 2 work fine the new XS doesn't. Still I'm beeing told that the phone is likely not the problem but rather the environment or router?

Why is it so hard to believe that some of us have bad phones? Just because I don't experience the problems some people do, I don't tell them the problem doesn't exists. But with the amount of people having this Wi-Fi issue, something is wrong with some of the phones.

I’m extremely happy to say that iOS 12.1.1 finally DID solve my 5 Ghz wifi issues! I even had my Xs replaced a month ago with no improvement, but 12.1.1 did the trick!

My Xs now performs just as well as all my other iPhones in the same spots of the house where the Xs previous to 12.1.1 simply dropped the wifi connection.

So to all the annoying people on these boards claiming the phones have been fine and the problems have been with my router or other equipment, SHAME ON YOU! Please understand that there is no way you can know everything about other people’s situations without actually being there experiencing them.