I have a brand new iPad Pro 9.7 running ios 12. I can not get the Cellular data option to work, it is grayed out. I have reset the network settings, no go. I have reset back to factory settings, no go. From my understanding I do not need a SIM card and can use the embedded SIM to set up and select a carrier. I live in Phoenix Arizona so I doubt it is a location issue.
frustrating to say the least.
Thanks
Tom
iPad Pro Wi-Fi + Cellular, iOS 12
I've had a similar problem ever since I upgraded to iOS 12. My iPad Pro 9.7 is a Verizon model, and as pointed out above the embedded Apple SIM is disabled. However, I was using an external Apple SIM and was able to order data service just fine up until the time I upgraded to iOS 12. After the upgrade the options to purchase data services disappeared from the cellular settings. I opened a case w/ Apple Support and eventually had an appointment with the local Genius Bar, but they couldn't solve the issue. They had me reset the network settings, eventually reset the device and restored the factory settings, etc...but no luck. They even popped a brand new Apple SIM into the nano SIM slot, thinking that perhaps my existing SIM had gone bad, but the device still did not recognize it. Then finally we popped a carrier SIM into the slot and it recognized it just fine. So...it appears that there is an issue with iOS 12 somehow not recognizing the Apple SIM properly.
I've had a similar problem ever since I upgraded to iOS 12. My iPad Pro 9.7 is a Verizon model, and as pointed out above the embedded Apple SIM is disabled. However, I was using an external Apple SIM and was able to order data service just fine up until the time I upgraded to iOS 12. After the upgrade the options to purchase data services disappeared from the cellular settings. I opened a case w/ Apple Support and eventually had an appointment with the local Genius Bar, but they couldn't solve the issue. They had me reset the network settings, eventually reset the device and restored the factory settings, etc...but no luck. They even popped a brand new Apple SIM into the nano SIM slot, thinking that perhaps my existing SIM had gone bad, but the device still did not recognize it. Then finally we popped a carrier SIM into the slot and it recognized it just fine. So...it appears that there is an issue with iOS 12 somehow not recognizing the Apple SIM properly.
You probaly tried this: https://support.apple.com/en-us/HT203089
If I can clarify, only Verizon don’t support the embedded SIM, and if you are trying to setup service with them, you will need separete NANO SIM from Verizon.
I don’t know if your wireless carrier is Verizon, also. But Verizon never did support Apple SIM, link in previous post shows it, Verizon not listed.
Thank you for the reply. I do not have a carrier. From what I have researched I should not need a physical SIM card since there is an embedded one. I should be able to select Cellular under Settings and create a new account and select from a list of carriers via Apple Sim.
No you cannot use a SIM card for set-up without choosing a carrier go on line to activate your sim with the sims carrier then choose of random options do not need service to use a iPad Pro with cellar capabilities.
If that the case, no problem. I probaly made mistake about embedded Apple SIM.
That's not quite right. For Verizon sold iPads the embedded Apple SIM was disabled at the time of manufacturing. The external nano SIM worked as normal, and you can use whatever SIM (Verizon, Apple or other) you wanted in that external SIM tray.
iPad Pro IOS 12 with Embedded SIM
