When my iPhone Xs is at max volume during phone calls I often hear a high pitched “buzzing” or “crackling” sound coming from the earpiece when the person on the other end of the call is talking.
Has anyone else been experiencing this problem?
I am using the developer betas and sending them feedback constantly about the issue.
The most annoying part is that even the default ringtones like “Opening” will crackle a bit at maximum volume from the earpiece.
To replicate the issue even better, go on YouTube and listen some piano music at maximum volume, it will crackle horribly.
Yes, the issue was present on iPhone 8 Plus also and was fixed with a software update and the same could be done on our XS’s if Apple will realize this is a widespread issue.
They just need to tone down a certain frequency and it won’t affect the maximum volume at all.
If enough people will provide feedback to Apple, i’m certain this will be sorted quickly.
Absolutely the same. Very disappointed. Did not expect that from Apple. Do not know what to do.
Waiting to solve the problem somehow maybe by update. How are the Pros?
we all frustrated with apple
they dont admit it !!!!!
the earpiece isnt good on voice calls
its very hard to listen and you can hear the rattling\buzzing on the earpiece even if you lower the volume
SOMETHING IS WRONG
Apple is covering it up
Already changed 4 Iphones XS !!!!! all of them have it!!
Ok, I just got off the call with apple support. They spoke to me for half an hour and ran diagnostics remotely. According to them there is nothing wrong with the hardware, based on the diagnostics. They have asked me to do a restore. Let’s see how it pans out. What about you ? Any solution guys! ? Has anyone actually solved the problem? Either by restore, repair or by replacement?
Same issue here... Only on GSM Calls. By Skype or WhatsApp i have no problem with audio quality, even at max volume. Also playing music no issue.
I think the problem is the bass sound on the calls, if they could filter these frequiencys will be nice... But i have no hope since iphone X is still not fixed.
Pretty sad
Now the question is if it worth a replace or just wait a fix via software..
It is never gonna get fixed because Apple is using cheap parts. The part that produces the noise must be the processor. What you have is a "hissing noise" or a "coil noise". It is normaly present in cheap hardware. Look at the other manufacturers. The devices are 100% silent. No noise in the background.
If you want to check it do like this. Put your ear on the back of the phone somewhere into the middle. Turn on and off the screen. You will notice the sound. The so called "best processor" is a terrible hardware.
Not sure what you tried to reproduce but it’s not the problem described here.
I refer to the original problem referenced in the first post of this thread, namely...
When my iPhone Xs is at max volume during phone calls I often hear a high pitched “buzzing” or “crackling” sound coming from the earpiece when the person on the other end of the call is talking.
That is exactly what I attempted to replicate, without success. However, it appears that there are now multiple different issues being discussed under the banner <I have the same problem>.
I have the exact same A2101 model 256GB and all of them i tested were the same model.
Try this, put maximum volume and go through some default ringtones like “Opening” (which for me i can hear it crackle 3-4 times during the ringtone) or any other music that has piano notes, even try piano music on YouTube at maximum volume and listen to the earpiece.
It will crackle horribly.
I hate to disillusion you, but the earpiece (top center of the display) is not used by ringtones. Ringtones use the speaker at the bottom of the display.
Any speaker will start to distort if it is driven with too much power (excessive input signal), and in the worst case the speaker itself may be damaged. There are two possible solutions - user to turn down the audio gain (volume of the speaker) so it does not distort, -OR- Apple to impose a restriction on the available amplification to the speaker so even stupid users feeding over-modulated signals will not get distortion or hearing damage.
Today I received an answer from Apple support. They will now replace my XS for the second time. I don't have that much hope that the second replacement does more help than the first one did.
Will keep you guys posted on this
Your phone might have had some sort of exposure to water. A great way to get it out is by playing a high pitched sound at maximum volume. Try going on YouTube or something to play a high pitched noise.
Hello! So how is the battery life on 12.1 ?
I have escalated my support case yesterday and everyone else should do the same!
Apple support will contact me on Monday and provide further information. I will keep you guys updated.
Same problem as yours! So disappointed!
Have you tried shaking your phone and holding it to your ear? It sounds like a part is loose in the earpiece speaker area. I don't know if that could be related to the rattling/crackling sound.
I have that same issue on the xr
Buzzing Earpiece iPhone Xs
