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User profile for user: donChino123
donChino123 Author
User level: Level 1
4 points

Apple Music Web Player Charged Me $99

Dear kind and knowledgable people,


Today (24/09/18) I received an SMS from my bank saying i was charged $99. Further investigation revealed Apple Music Web Player was somehow authorised, today as well, to access my apple music account, which, i suspect, triggered the charge. When I login to iTunes it says I do not have any active subscriptions.


I would be very grateful if you could help return my hard earned cash back, for the service I never wished to sign up for.


Kind regards,

donChino123

iMac, iOS 10

Posted on Sep 24, 2018 3:14 AM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
140,146 points

Posted on Sep 24, 2018 4:38 AM

When I login to iTunes it says I do not have any active subscriptions.

This is indeed a recommended check. It could point to a scam. Verify the legitimacy of the SMS text, by going to your bank independently (don’t follow links in messages), and re-check there. Is it common for your bank to alert you of charges in such an insecure way?


See your purchase history in the App Store or iTunes Store - Apple Support (Anything billed to your Apple ID should be listed there)

If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


If your Apple ID account has been compromised, then it is urgent to change your password as soon as possible.


If there is fraud with your bank account, without using your Apple ID, then you should alert your bank. There may be limited or zero liability in your terms and conditions, when reported swiftly.

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
140,146 points

Sep 24, 2018 4:38 AM in response to donChino123

When I login to iTunes it says I do not have any active subscriptions.

This is indeed a recommended check. It could point to a scam. Verify the legitimacy of the SMS text, by going to your bank independently (don’t follow links in messages), and re-check there. Is it common for your bank to alert you of charges in such an insecure way?


See your purchase history in the App Store or iTunes Store - Apple Support (Anything billed to your Apple ID should be listed there)

If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


If your Apple ID account has been compromised, then it is urgent to change your password as soon as possible.


If there is fraud with your bank account, without using your Apple ID, then you should alert your bank. There may be limited or zero liability in your terms and conditions, when reported swiftly.

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Apple Music Web Player Charged Me $99

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