Iphone Xs max earpiece speaker not working

That should not be the case; you may want to make a Genius Bar appointment to have your phone examined.

Don't worry; if it is a hardware issue, that's why there is a factory warranty.

You can verify how audio is supposed to work on any of the demo iPhone XS/XS Max models on display in the store.

Genius Bar Reservation and Apple Support Options - Apple

That ought not be the situation; you might need to make a Genius Bar arrangement to have your telephone inspected.

Try not to stress; in the event that it is an equipment issue, that is the reason there is a production line guarantee.

Apple has not acknowledged this issue. With my first Xs Max, the Speaker, mic and receiver all failed their hardware test. So far a soft reset seemed to have fixed mine but I am testing it multiple times a day. Hopefully it is software and can be fixed with an update.

It is supposed to work not sure what the guy above is talking about, and you aren’t alone with this issue. My top speaker stops working randomly at least once a day. The good news is it’s not a hardware issue. If you turn your phone off and on, you’ll get it to work. Apple really needs to fix this, the audio driver for the top speaker can be hot patched with a software update.

I’ve had this issue once or twice. It fixes itself EVERY time I have done a full reboot on the phone. This indicates a weird software issue that occurs when the ear piece is triggered for us on an app or on the speakerphone.

You should just return it, you have a 14 day return policy with Apple. Purchase another and see if that one works the way it should. I had to go through 3 devices before obtaining one that works as intended. Sad but true I’m afraid.

I did a restore via iTunes last night. Mine hasn’t failed yet today so I am keeping my fingers crossed. If it fails, the phone will be returned.

Since a reboot brings the speaker back every time, my money's on this being a software issue, not hardware.

This issue seems solved in iOS 12.1.1 and later.

Also, here are two links which may help:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

I experienced the same thing you did. If neither reset worked, my advice is to return it ASAP. I am on my 3rd Xs Max and on the 3rd one, the soft reset has worked so far. I test it daily. I made a video on it on YouTube and it is definitely an issue. Apple has been silent on this so we don’t know if they are aware. Good luck.

Mine has been fine since the soft reset. I got my 3rd phone a week ago and had to do the soft reset less than 24 hours later. It has been fine so far but I check it daily. I have Apple Care but I want to catch it within that 14 day return window. Other have experienced what you have. Where it works fine but then it stops again after the restore. That is why I am checking mine daily and multiple times a day.

Happened to me again. (Sixth time after resetting and restarting since the iPhone XS Max purchase). Turning bluetooth off and on did not fix the issue for me. A soft reset or a hard reset resolves the issue until next time. Apple still has not acknowledged this issue. Hoping that this is software related and I am reasonable certain that it is.

Axel F.

They're not supposed to work IF you are streaming music to external speakers.

Seems to be triggered by my phone connecting to Bluetooth. After I disconnect from my car the top speaker stops working. Not every time but that seems to do it.