Iphone Xs max earpiece speaker not working

My replacement phone had scratches on the screen so I returned it. When I got the 3rd device, I experienced the same speaker issue. But the 2nd device was working after the restore from iTunes. I have had folks tell me the iTunes restore worked for them for a few days but then the issue returned.

Have you tried the itune restore for the new replacement (3rd one) ?

I had the same issue and I just did an itune restore yesterday night , suprisingly after doing it the phone seems to work smoother and of course the speaker issue is fixed but it is only one night , I feel optimistic cuz of the smoothness of the IOS after the restore ! Fingers crossed it wo fail again cuz it will be really frustrating like you mentioned. Anyway plz do the itune restore on ur latest replacement and keep me updated and I will keep u updated as well. I hope some one from apple is wtaching this thread !,,,,Common I bought 2 of those phones one xsmax for my wife and ne xs for myself , thats a huge amount of money, my wife ’s is working perfectly fine , so it is most probably a software issue .

anyway Ill keep u posted and plz do the same . As you said, in case mine failed again ill ask for a full refund not a replacement and stick to my iphone x and thats it

So far mine is still working but i did something one of the Apple support guys had me do with my 2nd device prior to the iTunes restore. press volume up, then volume down, then hold the power button until the Apple logo appears. Don’t slide to shut off. Just keep holding the power butto til the logo shows up then release it. It’s a hard reset of some kind. No data loss. Since I did that I haven’t had the issue return but it has only be 2 days. I will definitely keep you posted. I made a YouTube video and some folks replied and said even the iTunes restore only worked temporarily. time will tell. Thanks for the reply.

That ought not be the situation; you might need to make a Genius Bar arrangement to have your telephone inspected.

Try not to stress; in the event that it is an equipment issue, that is the reason there is a production line guarantee.

I’m having a similar issue. When I’m on a phone call I can barely hear the person but if I put it on speaker I can hear them fine. It just started last night so looks like a trip to Apple. Hope I don’t also have to deal with the return process. Good luck!

I’m having the same issue too on my XS Max 256GB. The speaker only works during a call, Not when i’m playing music on any app, playing any games, youtube, or any other app when it’s not a call. This phone is supposed to have surround sound like the X did. Help Apple please. is this a hardware issue or software? I don’t want to have to replace my phone if i don’t have to!

I did a soft reset on my 3rd Xs Max and so far it has been working for a few days. Apple has not addressed this. I have a video up on YouTube about it and have gotten a lot of replies with others having the same issue.

I noticed this issue a couple weeks after having the XS Max. I never play music using the onboard speakers but I'm always using speakerphone for phone calls. The earpiece doesn't work on speakerphone during a phone call but the earpiece works fine if it's not on speakerphone. Rebooting the device fixes temporarily but will sometimes happen twice a day. Hard reset and restore completed but did not fix. Can someone verify that the same thing happens on phone calls when on speakerphone? I can't find an example of that anywhere online.

I experienced the same thing you did. If neither reset worked, my advice is to return it ASAP. I am on my 3rd Xs Max and on the 3rd one, the soft reset has worked so far. I test it daily. I made a video on it on YouTube and it is definitely an issue. Apple has been silent on this so we don’t know if they are aware. Good luck.

Interesting... I thought for sure this was a SW issue... I called apple support this morning and she mentioned she would note my account that I called in during my return period so hopefully if it ends up being a hardware issue, I can exchange at a later date... Maybe or maybe not on that but I'm banking on a sw issue on this one.

DJ_GMONEY wrote:

My first Xs Max failed the hardware test. The speaker, mic and receiver all failed. You can take it to the Apple store and they can run a hardware test.

When I noticed I had this issue with my XS Max, I had Apple run diagnostics remotely. All one has to do is call (in the US) 1-800-MY-APPLE and they can remotely run diagnostics. My phone passed. It's a software issue. And the tech support person I spoke with said Apple Engineers are well aware and working on this. When an update will be released is anyone's guess, but a software update will come with a fix.

Is this issue still happening with you? My 2nd replacement xs max and it’s still happening to me. After a reboot it would work, but after about a week too speaker would stop working. Does anyone know if this is a hardware or software issue?

Hi, does your problem still reoccur? This is my second replacement and I still have the issue. A reboot would help, but about a week top speaker would just stop playing music. Also, do you know if this is a hardware issue or software issue?

I am on my 3rd Xs Max and it had the same issue as the previous 2. I did a soft reset and it has been working for 6 days straight. Volume up, volume down then hold down the power button until the Apple logo appears. No data loss. Try that and see if it helps.

Yo! Dj GMONEY, I’m on my 2nd replacement xs max after a had reset or restoring from iTunes issue reoccurs with my phone. How’s your phone doing so far? Also, do you think this is a software or hardware issue ?