Iphone Xs max earpiece speaker not working

DJ_GMONEY wrote:

My first Xs Max failed the hardware test. The speaker, mic and receiver all failed. You can take it to the Apple store and they can run a hardware test.

When I noticed I had this issue with my XS Max, I had Apple run diagnostics remotely. All one has to do is call (in the US) 1-800-MY-APPLE and they can remotely run diagnostics. My phone passed. It's a software issue. And the tech support person I spoke with said Apple Engineers are well aware and working on this. When an update will be released is anyone's guess, but a software update will come with a fix.

Is this issue still happening with you? My 2nd replacement xs max and it’s still happening to me. After a reboot it would work, but after about a week too speaker would stop working. Does anyone know if this is a hardware or software issue?

Hi, does your problem still reoccur? This is my second replacement and I still have the issue. A reboot would help, but about a week top speaker would just stop playing music. Also, do you know if this is a hardware issue or software issue?

I am on my 3rd Xs Max and it had the same issue as the previous 2. I did a soft reset and it has been working for 6 days straight. Volume up, volume down then hold down the power button until the Apple logo appears. No data loss. Try that and see if it helps.

Yo! Dj GMONEY, I’m on my 2nd replacement xs max after a had reset or restoring from iTunes issue reoccurs with my phone. How’s your phone doing so far? Also, do you think this is a software or hardware issue ?

Mine has been fine since the soft reset. I got my 3rd phone a week ago and had to do the soft reset less than 24 hours later. It has been fine so far but I check it daily. I have Apple Care but I want to catch it within that 14 day return window. Other have experienced what you have. Where it works fine but then it stops again after the restore. That is why I am checking mine daily and multiple times a day.

I am having the same problem. Returned one phone and now the new one is starting to do the same thin. I have to do the same thing restart phone in order for it to work again for a little while. This is not acceptable!!!

Happened to me again. (Sixth time after resetting and restarting since the iPhone XS Max purchase). Turning bluetooth off and on did not fix the issue for me. A soft reset or a hard reset resolves the issue until next time. Apple still has not acknowledged this issue. Hoping that this is software related and I am reasonable certain that it is.

Axel F.

Apple has not acknowledged this issue. With my first Xs Max, the Speaker, mic and receiver all failed their hardware test. So far a soft reset seemed to have fixed mine but I am testing it multiple times a day. Hopefully it is software and can be fixed with an update.

No need to do all that just press volume up and volume down and then press and hold power button about 10secs till u see apple logo and after it boots it will be working if u reset all settings u have to go thru setting a lot of stuff back up lol

I’m having the same problem with my iPhone Xs Max. Checked all the settings and everything is right except only the bottom speaker has sound when playing music or videos. The only way to fix it temporarily is to restart the phone and it works for maybe a day or two.

Try doing a a soft reset. Volume up, volume down then hold down the power button until the Apple logo appears. No data loss so don’t fear that. That seemed to have helped mine. I returned two phones already and my 3rd has the same issue but the soft reset seemed to have worked.

My iPhone Xs max earpiece speaker is not working why playing music or YouTube videos. It works fine on calls that are on speaker. Must be a iOS bug. Please fix it ASAP!!!! Spent lots of money on this thing.

That’s interesting, I’ve have this issue and have posted about it and confirmed with other people the issue is also during phone calls on speaker. Can someone else confirm this issue is also with phone calls?

regransin wrote:

My iPhone Xs max earpiece speaker is not working why playing music or YouTube videos. It works fine on calls that are on speaker. Must be a iOS bug. Please fix it ASAP!!!! Spent lots of money on this thing.

This issue is usually resolved, at least temporarily, by rebooting the phone.

Apple does know there is a bug surrounding this, but it would be speculation to guess at an ETA for a fix.