Iphone Xs max earpiece speaker not working

You guys gotta do this or it'll never get done: Feedback - iPhone - Apple

Are you running the latest version of iOS 12?

Most new phones do need an update out of the box.

Really irksome pain in the balls. It only works immediately after a restart and at some point afterwards it just stops.

Phone calls work fine, but music only works after a restart.

Bottom speaker works fine.

My iTunes restore failed twice. I had to switch USB ports on my PC. The restore finally worked. There are a few people experiencing the issue but it hasn’t caught on yet. My daughter got her Xs Max yesterday. I have her checking often.

I am experiencing the same issue. Bought my iPhone XS Max 256GB Gold on the Sunday after the launch day (Friday). I am running public beta iOS 12.1 so am not sure if it is related to that. The top (earpiece) speaker stops functioning during music or video playback during random situations. I have been unable to duplicate it manually. You are right that a reboot solves it or even a simple shut down and restart solves the issue but only temporarily.

I use the following regularly-

iOS 12.1 Public Beta

CarPlay

Facetime

Bluetooth devices

Skype for business

and various other apps

It's difficult trying to narrow things down what is ultimately causing this or is it that the speaker is defective. Not sure. The last occurrence was right after I disconnected from CarPlay. Shut the car off and disconnected my phone and the speaker was out.

Is it limited to 256GB Xs MAX? Is it the Beta 12.1? Is there an app that causes this?

I have reported the issue.

Im also facing the same problem with my new iPhone Xs Max that i baught just 1 week back, when im playing music only down speaker is working, top speaker does not work but when im on the call it work fine,

When i force restart it work fine for some times and after that it does not work again,

I hope its some software issues, any idia how its gonna fix that,?

I am having the same issue. The reboot is a temporary fix, but it just comes back. No sound out of the ear piece speaker. It may be happening in between Bluetooth connections. I connect to my car and then I’ll play a YouTube video and notice the sound being gone except the main speaker. This is too annoying to have to reboot just to fix it. I imagine it’s just a software issue, but a small update would be great in the very near future. I heard people using the updated version of the beta are still reporting issues with it.

DJ_GMONEY

You mentioned after restoring via itunes , your phone is working fine for 3 days ( this was posted on the 5th of October), but your post on the 8th shows you are still frustrated cuz of returning 2 phones and the third has the same issue. My question is : did the top speaker failed again after the fresh itune restore and after going well for 3 days staright ???

I’m having a similar issue. When I’m on a phone call I can barely hear the person but if I put it on speaker I can hear them fine. It just started last night so looks like a trip to Apple. Hope I don’t also have to deal with the return process. Good luck!

I’m having the same issue too on my XS Max 256GB. The speaker only works during a call, Not when i’m playing music on any app, playing any games, youtube, or any other app when it’s not a call. This phone is supposed to have surround sound like the X did. Help Apple please. is this a hardware issue or software? I don’t want to have to replace my phone if i don’t have to!

Interesting... I thought for sure this was a SW issue... I called apple support this morning and she mentioned she would note my account that I called in during my return period so hopefully if it ends up being a hardware issue, I can exchange at a later date... Maybe or maybe not on that but I'm banking on a sw issue on this one.

Is this issue still happening with you? My 2nd replacement xs max and it’s still happening to me. After a reboot it would work, but after about a week too speaker would stop working. Does anyone know if this is a hardware or software issue?

Hi, does your problem still reoccur? This is my second replacement and I still have the issue. A reboot would help, but about a week top speaker would just stop playing music. Also, do you know if this is a hardware issue or software issue?

Yo! Dj GMONEY, I’m on my 2nd replacement xs max after a had reset or restoring from iTunes issue reoccurs with my phone. How’s your phone doing so far? Also, do you think this is a software or hardware issue ?

I am having the same problem. Returned one phone and now the new one is starting to do the same thin. I have to do the same thing restart phone in order for it to work again for a little while. This is not acceptable!!!