iTunes Crash

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

I’ve tried all the suggestions over the past few months, removing and installing and turning things off, etc. Today, I found a suggestion that was also used quite a few iPhones / iTunes versions ago:

Delete the “ipod photo cache” file(s)!

I used File Manager and found multiple files named “iPod photo cache”. Just like years ago to fix an iTunes problem, I deleted these files AND rebooted my laptop. I connected my iPhone 8, opened iTunes and the Sync now works!!! It appears this file(s) only needs to be deleted if the Sync fails.

Good to hear. 🙂

tt2