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Question: iPhone XS Max lightning port charging issue

So Just got my new iphone. and noticed this issue I've been having. I connect the lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work. I started to test it out. And I noticed the times I plugged it in, and I get no charge, I‘d leave the phone alone for 10-15 seconds. I pick it up, the screen illuminarea and then the charging symbol pops up. ive Tested these only with apple cables. So I’m thinking it’s either a port issue or possibly software. Any ideas or recommendations ?


thanks.

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Sep 24, 2018 5:53 PM in response to xMASTIFFSx In response to xMASTIFFSx

I am having this issue as well. I cannot tell if it is related to software, haven’t really paid attention to that part. I have an official 29w apple adapter with official Apple USB C power cable, as well as an aftermarket charger. Even today getting off work, i tried to connect it to my car charger and same issue. I set up an appointment with my carrier tomorrow and will be switching the phone.

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Sep 24, 2018 5:53 PM in response to xMASTIFFSx In response to xMASTIFFSx

I am having this issue as well. I cannot tell if it is related to software, haven’t really paid attention to that part. I have an official 29w apple adapter with official Apple USB C power cable, as well as an aftermarket charger. Even today getting off work, i tried to connect it to my car charger and same issue. I set up an appointment with my carrier tomorrow and will be switching the phone.

Sep 24, 2018 5:53 PM

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Sep 24, 2018 6:16 PM in response to Fcub32 In response to Fcub32

I’ve managed to isolate the issue. As you suggest, it could be related to software. If i haven’t interacted with the phone for some time, it becomes unresponsive to a charger being plugged in. But if unplug then lift it and start using it, it will recognize the charger. Still taking it in for a switch.

Sep 24, 2018 6:16 PM

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Sep 24, 2018 6:48 PM in response to xMASTIFFSx In response to xMASTIFFSx

I have the same problem. I've done everything that I could software wise like restarting the phone, resetting all of the phone's settings, and going further to restore the phone completely via iTunes, both with a backup and not. It's really annoying. I'm taking mine to an Apple Store.

Sep 24, 2018 6:48 PM

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Sep 24, 2018 7:52 PM in response to xMASTIFFSx In response to xMASTIFFSx

I’ve noticed the SAME thing today! And the process can be reiterated by anyone with the iPhone XS Max so far..... I did the same

Process; which is leaving the device alone for 20 secs and then, without waking the screen, plugging it in ... and NOTHING hap!!! It won’t charge or make a sound ... even after you wake it ! You have to unplug it and re-plug it In with the screen awake for it to start charging . Very very bad bug. If I do this before bed and FORGET to check the phones charging status, I’ll be upset to wake up to a dead phone . This needs to be checkout out ASAP.

Sep 24, 2018 7:52 PM

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Sep 24, 2018 8:18 PM in response to LaughingCompas-s In response to LaughingCompas-s

Ok so seems to be a bigger issue than expected. As I tested my wife’s phone and same thing happened. I don’t know if it’s worth to rush and trade out the phone, since same thing can still be happening on other phones due to how new they are. I’m pretty certain this can be fixed with an update. Since the phone doesn’t disconnect charging at any time when working.. It’s just the initial plugin to the port, and once the phone wakes it charges.


If anyone changes the phone out and notices the same or different outcome with the charging issue, please post it here.

Hopefully this can get to apple and this can be resolved easily.

Sep 24, 2018 8:18 PM

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Question: iPhone XS Max lightning port charging issue