iPhone XS Max lightning port charging issue

I hope it’s just software related. Now that i’ve switched my phone, I now have the pleasure of going through a process to cancel my monthly Applecare on the old device and hassling with Apple to acknowledge the purchase date of this new phone.

I’m convinced this is a software issue, I was able to get my wife’s XS max to do the same thing, I read on another forum that if you leave you phone flat and not wake for at least 20 seconds and then try to plug in the lighting cable while it is still sleep it will not respond 9 out 10 times to your lighting cable

https://forums.whirlpool.net.au/archive/2754082

Another forum with some info about connecting lighting jack after the phone has been left flat and sleep for over 20 seconds, that is how you duplicate the iss

I honestly think this is a issue with ALL XS max iPhones. I think most people just don’t notice it, I noticed mine the first day and have been asking my wife about her’s since I noticed mine and she was confident that her XS max didn’t have that issue to finally today when I checked I discovered that hers had the same issue as well I have a Silver XS max 256 and she has a gold XS max 256

OK I have the same problem with my max Apple did diagnostics on the phone said nothing wrong with hardware has to be software this is my fix that I have found so far by hooking the lightning cable to the phone first and then plug it into the power block seems to charge every time.

I bought my new iPhone XS Max 256G on the exact date when they launched, found this problem immediately but I thought it’s just a connection problem in the beginning. However after 2-3 days usage, the problem become more and more noticeable, sometimes it just won’t charge no matter how I tried.

I hope this is just a software related problem and Apple really needs to take this issue seriously since this is not just a cheap smartphone, it’s a luxury one! Can’t believe this is the quality that Apple deliver after costing me this lot!

iPhone XS Max 64 Gig, I'm having the same exact issue so is my friend who got his phone the same day as mine. It's getting to the point now where every other time I plug in the phone, nothing happens. I either have to disconnect and try again, and sometimes 2-3 times before It starts charging. I think I may return and buy it again a few months since I still have my old 6s backup.

***Update***

I just erased everything on the phone and set it back up, I can't replicate the problem. It may be a software glitch although when I called Apple tech support, they said it sounds like hardware.

I still have 10 days to return so I'll keep an eye on it.

I have the same problem. I isolated the problem. If it stops charging, I flip the cable and put it in the other way. I've tried both sides and they work, only when they want to. So, it definitely seems like a software issue and not a cable/phone issue. Let's hope they fix the issue with an update.

I think this affects all iPhone Xs max and iPhone Xs

I bet most people have raise to wake or use Face ID

As such lifting up the phone will wake it and accept the charger the first time. I assume unlike the many we have turned this setting off. As such with the update apple did to block iPhones being cracked when inactive for so long is effecting the charging port , but it’s also causing a glitch when charging as such I assume apple knew this, which is why raise to wake is on by default.

If it was hardware it should effect the charger all the time e.g it wouldn’t make a difference if the phone is awake or not. As such I recoken its software.

I think I figured it out!! I switched from the small white block charger that came with the phone and tried the iPad charger and it started working right away. We don't usually use those small ones in our house anyway so I am hoping this is a fix!

Update

The problem started up again about 2 hours after I erased all data from the phone. No matter what charger I use (usb cord in my jeep, 61w charger for MacBook Pro USBC to Lightning, or supplied charger in box) I am still having intermittent disturbances while trying to connect to a power source.

Unfortunately, no matter what charger or cable I use, the problem is still there. i have an Apple fast charge adapter and one that’s aftermarket. Has anyone observed this issue in the smaller iphone XS?

Same basic issue, but with a twist. New XS Max 256 GB AT&T running 12.0 (16A366). If I plug it into to my Belkin iPhone + Watch Charging Dock, it begins charging for a few seconds, stops charging, and repeats, over and over. Makes no difference whether I have the phone unlocked or locked when I plug it in. (Oh, and I’ve disabled the USB Restrictor, although that made no difference either.) Same thing happens when I plug it into the USB port of my 2018 Audi A5 Sportback for CarPlay. Starts working normally for somewhere between thirty seconds to two minutes, then loses its connection, then comes back on without my taking any action. I’ve tried different cables, done many hard resets, wiped the phone and started over, got rid of the 12.1 beta 1. No effect. One difference: it seems to have no trouble connecting via an Apple cable to a 29W Apple charger. Reluctant to take it back if it’s software. Anyone else seeing the same behavior with both a charger and CarPlay?