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Hi esteban249,
Thanks for using Apple Support Communities, it's great to have you here. If I understand correctly, you're noticing the volume lowers on your alerts when the phone rings.
It sounds like you may have the Attention Aware featured enabled on your phone. If this is turned on, when looking at your device it will lower the sound.
Check out this article that walks you through disabling that feature. About Attention Aware features on your iPhone X or later
I hope you find this helpful.
Best regards.
Thanks for using Apple Support Communities, it's great to have you here. If I understand correctly, you're noticing the volume lowers on your alerts when the phone rings.
It sounds like you may have the Attention Aware featured enabled on your phone. If this is turned on, when looking at your device it will lower the sound.
Check out this article that walks you through disabling that feature. About Attention Aware features on your iPhone X or later
I hope you find this helpful.
Best regards.