I got my new phone and was so excited
And soon discovered my cell service is horrible now I have only one bars of service in places where i had 4 bar and speed a lot slower
I sure hope they can fix this soon ugh
iPhone 5s, iOS 7.0.2
Hi Elijah,
I am terribly sorry to hear about the issues with your brand new iPhone Xs Max!
There is a few things you can try. We can take in a few factors: Has the cell service always been this spotty even with other phones? Is there any cell towers down or maintenance? and last not least, is there a case on the phone, and if there is what kind of case would it be?
If the answer to the cell service and towers is no, and there is no case try one just in case and if there isn't try removing it. If it works better without a case I would find a new case, it would be a phone issue with the case, more of a case material issue.
if none of those work try reseting the network settings.
- Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
- Go to the carriers store or call them to make sure your account is active and the service speeds aren't being throttled, check that everything is okay with whatever plan you have.
Last options would be is you remove the SIM card and put it back in, put in a new one who contact the store you bought it from, and if it was from an Apple Store return and exchange it and if it wasn't bought from the store I would try backing up the iPhone and restoring it and if that did no good either, take it to your nearest Apple Store or Authorized Apple Service Provider (AASP) and they should be able to help further than what I offered!
Hope this helps anyone else. Chris.
(I forgot to mention, iOS 12.1 will be coming out soon and is planned to have a fix to a lot of issues with it. Thanks!)
Me too.. so far I absolutely hate my iPhone Xs max!! I have little to no service. I went back to my service provider they did a check on my phone said it was all updated. They recommend I take it to the apple store. My iPhone 7plus was a better phone then this. I’m almost ready to get rid of apple!!! So over it!!!
I tried all of these and did a restore to factory setup using iTunes per a call to support. None work, I still experience the issue. Data just stops working. Websites don’t load, the safari progress bar just sits there like it’s clogged or stuck. Can’t stream anything obviously, and on an iPhone 7 with the same carrier and same location no problems. I would gladly install anything to help expedite fixing this. It’s super annoying to buy a new iPhone and it doesn’t work.
I don't know what to do.
I am also having the same issues on my Max as have been posted here.
My window to return within the 14 days expires next Friday.
I don't want to get stuck with a $1200 phone that doesn't work as expected, but I also don't want to be without a cell phone. It's the only one I have.
What is the general consensus here?
Wait for a software fix in hopes that it's not hardware, or return?
I am so sad because I really love the phone.😟
I did do a restore from iTunes. When you call Apple Support, they make you do it. I followed instructions just to be sure, still I have the issue. This iPhone obviously has something wrong with it and Apple better fix it fast. I’m missing my old iPhone 7, which didn’t have this problem.
I run the special software on my phone for a couple of days hopefully they figure it out soon all the test we did with the phone it was actually acting up at the time that I was on the phone with Apples engineer
They released 12.0.1, and while it still doesn’t resolve the cellular issue, it definitely solved the WiFi issue. My WiFi speeds went from 40mbps in the same room as my router, to 300mbps. What a difference!
Now if they can just solve the cellular problem.
I did but did not help
So far, I’m highly disappointed with this phone. I had to reset my keychain and have had serious problems with wi-fi and celliular connection.
It affects my Wi-Fi speed as well my iPad Pro I’m getting 214 Mbps on my iPhone X’s max 9 - 10 mbps.
That is really bad
same thing on my Iphone Xs
Same problem for me
Yes, I am also having these issues.
But if it is not solved by software update then what will apple do?
Is this possible that they didn’t test the new antenna design before releasing?
How can be?
Already updated but nothing changed
Apple should take immediate step regarding this issue.
But they’re silent till now.
Poor cell signal on new iPhone xs max
