iPhone Upgrade Program and a stolen phone

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iPhone Upgrade Program and a stolen phone

I have the iPhone Upgrade program. My phone was stolen and my carrier replaced my stolen phone. Now when I enter the details to be upgraded, it says I need to enroll. Do I need to notify someone at Apple?

iPhone X, iOS 12

Posted on Sep 24, 2018 4:25 PM

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Answer 1

i_rina

Community Specialist

Sep 25, 2018 1:46 PM in response to tsheldon89

Greetings tsheldon89,

Thanks for visiting the Apple Support Communities! I understand your iPhone was replaced for being stolen and you're curious if you need to notify Apple, as you participate in the iPhone Upgrade Program.

The terms and conditions of the iPhone Upgrade Program provide helpful information for when an iPhone is stolen: iPhone Upgrade Program Terms and Conditions

Lost or Stolen iPhone. If your Financed iPhone has been lost or stolen:

If you’ve selected AppleCare+ with Theft and Loss, visit https://support.apple.com/iphone/theft-loss-claims to initiate a claim.

If you’ve selected AppleCare+ for iPhone and your iPhone has been lost or stolen, you will not be eligible for the Upgrade Option and you should cancel your plan by calling AppleCare at (800) 275-2273.

Kind regards.

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iPhone Upgrade Program and a stolen phone

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