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After upgrade to MacOS Mojave, I cannot login or connect to App Store.

I am using the latest MacBook Pro 2018 version. After upgrade to MacOS Mojave, I cannot sign out, login App Store or View my account. It always show "Cannot Connect to App Store". I also upgrade my iMac to MacOS Mojave, my iMac does not have this issue.


How can I fix this issue on my 2018 MacBook Pro?


Thank you

MacBook Pro TouchBar and Touch ID, iOS 12

Posted on Sep 24, 2018 7:50 PM

Reply
379 replies

Oct 2, 2018 8:09 PM in response to parrori1

OK lets do it this way.

1. After the first line was entered, did the line below that ask for password? If yes great and enter next line there will be no more prompts other than your MacBook Pro line. Then enter the next line also no prompts other than MacBook Pro. If all lines entered reboot. All should work. If you didn't get the prompt for password get back to us.

Oct 3, 2018 7:57 AM in response to macnewED

macnewED


The plist files that are removed will be regenerated the next time they're required by an application. There's either some sort of corruption or contradictory line of code in those files that was causing the problem.


Apple prioritizes their focus first on items that crash the system or cause kernel panics, then start down the list from there. I've been beta testing Mojave for months, and this problem has been there since I started. It doesn't appear to be too wide spread since, on the developers forum, I was the only one reporting the problem. Once Mojave went into wider release, it started to affect more people and hence it got their attention.

Oct 3, 2018 11:30 AM in response to joelw135

Im giving up. This is what happens to me whenever I hit enter. Also when i enter password it doesn't take i.e. not posted


Last login: Wed Oct 3 14:23:55 on console

Richard-MacBook-Pro:~ richard$ cd "/Library/Security"

Richard-MacBook-Pro:Security richard$ sudo ditto -ck "Trust Settings" TrustSettingsBackup.zip

Password:

ditto: no files for PKZip archive

Richard-MacBook-Pro:Security richard$ cd "/Library/Security/Trust Settings"

Richard-MacBook-Pro:Trust Settings richard$ sudo rm *.plist

rm: *.plist: No such file or directory

Richard-MacBook-Pro:Trust Settings richard$

Richard-MacBook-Pro:Trust Settings richard$

Oct 3, 2018 12:02 PM in response to smoledman

OK look at this screenshot and look closely at the path at the bottom of the Finder Window. This is what you should see. Like I said I am not an expert, but you can try and add a folder called Trust Settings. But do this at your own risk, or wait for a better info. If you do add it, reboot. It might or might not help, but please wait for expert help.

User uploaded file

Oct 3, 2018 12:04 PM in response to BocaBoy

Thanks for all your effort here. I’ve been able to connect to App Store throughout however I only have the update tab showing on the App Store left hand menu. I was hoping that this process would solve issue but no luck. My iBooks works properly and when I create additional admin account App Store works and is displayed properly. Any insight you may have would be appreciated.

Oct 3, 2018 12:59 PM in response to testingtestingtesting

Here is the fix, that was posted in the forums. I just hope it is permanent. I can't take credit for this another member posted it.


First, make SURE that you've backed up the directory /Library/Security/Trust Settings. Copy it on your Desktop or Downloads directory, or wherever you'll be able to access it.


1. Again, back up the user certificate trust settings files described above. Then, remove them with the following commands, entering your administrator password when prompted:

cd "/Library/Security"

sudo ditto -ck "Trust Settings" TrustSettingsBackup.zip

cd "/Library/Security/Trust Settings"

sudo rm *.plist


2. Attempt to sign into the App Store.


This didn't work for me until I restarted at which point I was able to log in

After upgrade to MacOS Mojave, I cannot login or connect to App Store.

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