After upgrade to MacOS Mojave, I cannot login or connect to App Store.

I am using the latest MacBook Pro 2018 version. After upgrade to MacOS Mojave, I cannot sign out, login App Store or View my account. It always show "Cannot Connect to App Store". I also upgrade my iMac to MacOS Mojave, my iMac does not have this issue.


How can I fix this issue on my 2018 MacBook Pro?


Thank you

MacBook Pro TouchBar and Touch ID, iOS 12

Posted on Sep 24, 2018 7:50 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2018 7:04 AM

I found a solution that worked for me. It took me two steps, and all credit to BocaBoy in this thread: Re: Mojave installation fails: duplicate App Stores, can't sign in with Apple ID (Macbook Pro, Late 2016)


  1. Disable System Integrity Protection:
    1. Reboot the computer into restore mode (press command-R during startup)
    2. Select Terminal from the Utilities... menu
    3. Enter csrutil disable and press return
    4. Restart
  2. Back up and archive the folder in /Library/Security/Trust Settings before deleting them through Terminal. I'll copy BocaBoy's instructions here for you all:


OK, I just spoke with Apple engineering and they gave me a fix for this. It worked for me and it may work for you. You must know how to use Terminal and access hidden directories with Finder in the root of your drive.


First, make SURE that you've backed up the directory /Library/Security/Trust Settings. Copy it on your Desktop or Downloads directory, or wherever you'll be able to access it.


1. Again, back up the user certificate trust settings files described above. Then, remove them with the following commands, entering your administrator password when prompted:


cd "/Library/Security"

sudo ditto -ck "Trust Settings" TrustSettingsBackup.zip

cd "/Library/Security/Trust Settings"

sudo rm *.plist


2. Attempt to sign into the App Store.


This didn't work for me until I restarted at which point I was able to log in and see all of my accumulated updates. If you're not comfortable working at the system level, DON'T do this. If you are, this may fix your problem. It did for me.


Once you're sure that you've got the App Store working, you can delete the TrustSettingsBackup.zip file as well as the backup of the Trust Settings directory.

3. Reenable System Integrity Protection by repeating step 1 but using the command csrutil enable.


After I modified the Trust Settings directory, I was able to reboot and connect to the App Store and Books Store.


Good luck, everyone!

379 replies

Nov 3, 2018 9:26 AM in response to parrori1

Your welcome but did you understand what I was looking at? What do you mean you mashed it? Never heard of that before I guess i am older than most of yoou all I am 58. Maybe after you read it you will be able to help me then. Any others want to try to help looking for a fix but you have been awesome and know you will come thru for the help I need. Do you think there will be a update for a fix in this Apple Store issue and how can I find it on internet?


Thank you all for all your help which I really need to be fixed. There used to be a coffee cup app that was like a timer and would keep the IMac on so you could do something and it will still be on screen its like the new one I found but like the older app better. tHIS IS WHAT i am using since I cannot find mine,

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Nov 3, 2018 3:08 PM in response to parrori1

parrori1,

I guess you do have a few years on me. I am glad you will look into it a lttle more for me maybe you have more info than me since I am younger (just kidding) 🙂.

Thank you very much for your help and have a good weekend I am in the east coast of CT and have to change all of my clocks 1 hour back and I hate this getting dark too early. I love DST.

Look forward to hearing from you again my friend for some help.

Nov 8, 2018 8:17 AM in response to ACASMARIA

ACASMARIA,

Mine still does not work I think apple should have a fix for this but have not heard anything about it yet. Hopefully they will do a update when they see all the problems with apple store not displaying my apps. No matter what I do it does not work everyone on here tried to help but no luck yet maybe someone has the final fix.

Thank you to all that can help us.

Have a great day

Nov 10, 2018 6:24 AM in response to brianyen0

brianyen0,

Now with my update to Mojave my Safari is running slow and get the rainbow whell and ran a etracheck it said it was excellent and then I ran it in safe mode and issue still persist along with my apple store not showing my apps. But check this out I have the apps when I shut down at night and put it back on then its there see screen shot and once apple store is closed they are gone check this out as well. Any help we be great from anyone.

Thank you all for your help

User uploaded file

User uploaded file

Nov 17, 2018 8:38 AM in response to Amyskis

Sorry that is in reverse order and the first is posted twice, can't seem to delete that one. But, click on your desktop to get "Finder" to pop up, then click on "Go" and choose "Computer". Then click on the name of your mac from the menu on the left. In that search bar on the top, enter "Software". In mine, it is alpha order but was still buried in the list...I was so excited to see it I don't remember why it wasn't listed right under the other App Store.

Nov 20, 2018 5:43 AM in response to ria_p

ria_p,,

Yes I did that cause someone on here told me to uninstall it and I did cause Macs do not need a virus protection cause it can cause more problems or corrupt your hard drive. He told me to uninstall did it and still cannot get in it.

If I were you would diffidently uninstall Kapersky casue that is not a safe anti virus there was a lot of talk on radio and in news that the company was not a good one many problems with owner and lying. So please delete that asap. That is number # 1 bad one.

But thanks for your help anyway maybe someone out there has another fix.

Thank you to all of you that have tried to help me and if there is anything else that can be done I would try it.

Dec 27, 2018 3:26 AM in response to brianyen0

How the **** can this happen with a legitimate upgrade? we pay far too much for apple products in this country and then yet again they ******* like this. I can't find essential personal or work photos after upgrading and I'm seething that after all the tizz that comes with an upgrade from the ******* manufacturer, that my computer via apple is calling the ******* shots, not me! What else have they surreptitiously altered in my machines after this upgrade and why could they not come clean after the fact and said: "by the way your xxx apps might be in need of a spot of spannering as we have "ahem, like, screwed-up dude", or some such hipster spray?

Steve Jobs: turn in your grave...you started an insidious revolution that is creating mayhem and we are as addicted and addled as junkies because we have come to rely on the reliability and relative ease of the mac platform whilst being led down a narrowing tunnel of servitude: I could seriously spit on your grave!


Feb 11, 2019 1:06 PM in response to magnusfromarlington

I have a similar problem since a few days. I cannot connect to the App Store.

Also in system preferences (Mojave) the text says: Unable to check for updates.


In the App Store:

The store menu item is no longer working (no drop down menu) and on the left there is not even text!

(see below).

I exhausted all possibilities I found here or on the internet. (Refreshing certificates, deleting various stuff, even restoring from time machine: versions that worked previously do apparently no longer work.) Even with a new account or with safe boot the same problem.


In console there is now a number of errors (see list of events when starting app store, filtered for "app store" in the error log)

Please let me know, if someone has a novel idea:






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After upgrade to MacOS Mojave, I cannot login or connect to App Store.

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