After installing TvOS 12, apple tv 4k doesn't communicate with my Rotel RAP 1580. No audio is coming out of the AVR. In the apple tv audio and video menu, the Dolby Vision option has disappeared also.
Anyone has an idea of what is going on?
thanks,
Apple TV 4K, iOS 12
Verify Settings﹥Video and Audio﹥Audio Output﹥HDMI
Verify Settings﹥Video and Audio﹥Audio Format﹥Auto
For Dolby Vision, try Reset Video Settings, and run the initial test of capabilities again.
About 4K, HDR, and Dolby Vision on your Apple TV 4K - Apple Support
Have HDMI Output as YCbCr (and your TV too for that HDMI port)
Have Match Content﹥On for both options
Does your TV show Dolby Vision detection when applicable?
Verify Settings﹥Video and Audio﹥Audio Output﹥HDMI
Verify Settings﹥Video and Audio﹥Audio Format﹥Auto
For Dolby Vision, try Reset Video Settings, and run the initial test of capabilities again.
About 4K, HDR, and Dolby Vision on your Apple TV 4K - Apple Support
Have HDMI Output as YCbCr (and your TV too for that HDMI port)
Have Match Content﹥On for both options
Does your TV show Dolby Vision detection when applicable?
Rotel mailed me a USB drive with teh new firmware. I spoke with Tim. He said the file is too big to be downloaded so they mail it. Seems weird, but hopefully that corrects the issue. My AV installer was no help.
I still don’t know why it has taken so long time for them to make this v1.88 available for everyone. It has been out since May-June, but only upon request.
But once installed, it solves the Apple TV handshake problem.
A similar issue was reported three days ago. That seem to have been resolved by using a different HDMI port.
You have to contact Rotel support at the email provided above and request the update. I did it and I now waiting for them to ship it to me.
I went through the same ordeal. But i received and installed the update today (v 1.88) and it solved the problem. Thank you all for sharing and providing help. I still don't know why B&W keeps this update available only upon request.
Good luck.
You can reach out to techsupport@bwgroupusa.com and request it. The firmware update feature, on the RAP-1580, hasn't worked for me in a long time. Make sure you do the update twice when you get it. (don't know why its done that way, but needs two passes)
I also have this same issue. I've contacted Rotel and they said they're working with Apple to resolve it. Super annoying. I just emailed Rotel to ask for an update and if they can send me the new firmware.
Switching to a different port works but after flashing with unpublished firmware 1.88 fixed the issue.
With my current issue, I don’t see the option HDMI, under Audio.
Also, I have reset the video settings several times w/o success.
When the Apple TV 4k (TvOS 12) is connected with Rotel via HDMI input, no Dolby Vision option under Video is selectable and no audio is coming out of the Rotel.
I tried that, using all the 4k capable HDMI inputs on the Rotel. But it didn’t work.
BTW, the Rotel works ok with other 4k sources. It just doesn’t accept the Apple TV 4k as a source, after TvOS 12 was installed.
i just emailed them too and i will also call them tomorrow requesting the update. i will let you all know how that goes. i agree that this issue is very inconvenient and annoying, particularly after Apple had released the TvOS 12 beta several months ago.
Have you or adhndh anything to report from your contacts with Rotel? I called my dealer here in Atlanta, Evolution Home Theatre, and they weren't aware of any newer updates available. They're really great guys there, and very knowledgeable, so I've not pursued the Rotel angle further, but I've been watching this thread hoping to see if there was a fix that had worked for anyone that they somehow were unaware of. I miss the use of my ATV. Thanks all!
MAN! I have been struggling with this. When I changed video to 4k after the update, I thought I broke it! I changed hdmi cables, tried other apple tvs etc to no avail. Anyway thanks for the heads up about the update. I just emailed them, but this downtime to ship and get this to work is pretty poor! I really hope this restores my audio...paid a ton less than a year for my system to have this type of issue sigh!
How can I get that update? I’ve tried with different ports without success.
Apple TV 4K TvOS 12
