Screen Time data not showing on Family Sharing

I have set up Screen time for my 2 kids (both 13yrs old) and all seems ok but their screen time data does not show at all when viewing their stats on my iPhone/iPad, plus, if I adjust any of the other settings i.e. Downtime, App Limits etc., it does not affect their devices - I had to set up these limits on their devices directly.

I must be doing something wrong, but just can't figure it out. Their iCloud accounts are set up as kids with their age, and all appear under my family sharing. I did log out and back in of my iCloud account on my iPhone to see if it reset, but just managed to duplicate all of my Calendar entries.

Any help would be appreciated.

iMac with Retina 5K display, macOS Mojave (10.14)

Posted on Sep 25, 2018 3:49 AM

Top-ranking reply

LuluBB

Level 1

4 points

Posted on Jan 3, 2019 2:02 PM

The same happened to me last night and what worked for me was to first by updating to os version 12.1.1. After updating it had not been fixed but after I temporarily turned off the restrictions on my child’s device and restarted both devices, the screen time and stats then appeared on my device. I think the restrictions weren’t letting the data be sent to my iphone. I hope this works for you.

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49 replies

mmassaro

Level 1

4 points

May 13, 2019 4:18 PM in response to rick-haslemere

Same issue here...anyone listening to this issue?

~ M.

Jan 31, 2019 9:16 PM in response to rick-haslemere

I'm running 12.1.2 on 4 phones and have the same problem. On my phone, the family "Organizer", I have added my wife and 2 kids as family members and enabled the "Screen Time" "Shared Feature". On the 2 child accounts shown under "Screen Time" it doesn't show anything being tracked for usage and the settings I have configured (Downtime, App Limits, Always Allowed, Content&Priv) do not propogate down to their phones.

On their phones I've had to set the Screen Time settings manually and on their local devices I can see the usage and the settings seem to be applying correctly. I would much rather be able to do all this from my phone rather than going to each phone to check usage or change settings.

What is wrong? Are there any official step by step instruction on how to set this up right? Or troubleshooting steps for when its not working?

Original post was over 4 months ago. I came from a Windows 10 Phone that had parental controls for a long time that "just work". I can't believe that Apple, with it's huge user base and tremendous resources, can't get some basic parental controls working already.

PLEASE FIX

Jan 26, 2019 1:45 AM in response to Danny Sassafras

iOS Updae 12.1.3. did not fix the problem. Still no settings made on parent device taking affect on the device of my son. No screen time reported etc.

Terrible software!!

Mar 21, 2019 2:51 PM in response to rick-haslemere

My kids easily bypass their screen time restrictions by just resetting the time manually on their device. This renders screen time completely useless I guess.

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Screen Time data not showing on Family Sharing