FaceTime and Messages Not Able to Activate

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Level 1

4 points

FaceTime and Messages Not Able to Activate

Hi,

I have been struggling to set up iMessages and FaceTime on my MacBook Air. Every time I try to login to Messages I get "error occurred during authentication". So I decided to check the console app to see what the actual error message I was getting. Funny enough I get the below error:

Remote authentication service returned an error: Error Domain=AKAuthenticationError Code=-7018 "You do not have an Apple ID." UserInfo={NSLocalizedDescription=You do not have an Apple ID., NSUnderlyingError=0x60000136e280 {Error Domain=com.apple.AppleIDAuthSupport Code=2 "selected protocol key missing" UserInfo={NSDescription=selected protocol key missing, Status={

ec = "-20200";

ed = "";

em = "You do not have an Apple ID.";

hsc = 200;

}}}}

If I skip the messages login process, I can see all my messages that have been synced to iCloud. Which is very strange.

I have tried all the options stated around the web, Resetting NVRAM, setting automatic date and time, Disabling and enabling iMessages on the iPhone, adding DNS to WI-FI adapter, Clearing the iCloud Keychain, practically all the available options online, but nothing seems to work.

What could be another solution for this?

Thanks and Regards,

Kushal

[Personal Information Edited by Host]

MacBook Air, macOS Mojave (10.14), null

Posted on Sep 25, 2018 4:09 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,293 points

Sep 27, 2018 5:31 AM in response to kushal89

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac

Message activation error

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

Apple Support using Twitter

Or fill out and submit this form.

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Answer 2

kushal89 Author

Level 1

4 points

Sep 25, 2018 4:35 AM in response to kushal89

Since I there is no eiditing feature, I have a few new logs to share for the same issue.

After skipping the login process and going to Messages -> Preferences -> Accounts and trying to login from there, this is what I get in the logs:

default	14:27:19.781422 +0300	Messages	Account status updated (<private>). Registration status: -1
error	14:27:19.781476 +0300	Messages	Account registration failed (<private>). Failure reason: 20
default	14:27:19.781523 +0300	Messages	Clearing authentication timer (<private>)
default	14:27:19.781587 +0300	Messages	Setting SOAccountRegistrationState to 1 for <private>. Posting notification.
error	14:27:19.781656 +0300	Messages	Registration-Failed account (<private>): 20 alertInfo: (null)
default	14:27:19.781669 +0300	Messages	Delegate says to continue? NO
error	14:27:19.784957 +0300	Messages	Remote authentication service returned an error: Error Domain=AKAuthenticationError Code=-7034 "(null)"
default	14:27:20.077761 +0300	Messages	Updating token for account (null):(null) (Environment: prod)

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Answer 3

kushal89 Author

Level 1

4 points

Sep 25, 2018 5:46 AM in response to Eric Root

Hi Eric,

Thank you for your prompt response. Unfortunately the region I am in does not support the chat or call option for apple support. Let me try Direct twitter messages or fill in the form you have linked. In case of anything I will revert.

Thanks and regards,

Kushal Patel

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Answer 4

Eric Root

Level 10

685,293 points

Sep 25, 2018 8:16 AM in response to kushal89

You are welcome.

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Answer 5

Eric Root

Level 10

685,293 points

Sep 27, 2018 5:29 AM in response to kushal89

You are welcome. Thank you for the feedback.

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Answer 6

kushal89 Author

Level 1

4 points

Sep 27, 2018 2:06 PM in response to Eric Root

Hi Eric,

Just to inform, you were right. Apparently my Mac was blocked out on my Apple ID hence unable to activate iMessages or FaceTime. After getting on a call with Apple care in the states they were able to unblock my Mac and the issue was resolved in less than 5 minutes.

Once again thanks for your advice.

Thanks and Regards,

Kushal ***
[Personal Information Edited by Host]

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FaceTime and Messages Not Able to Activate

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