I have tried for months to sign in to both iMessage and Facetime on Catalaina (and the previous OS) without success. I have signed in and out of iCloud, tested passwords but all to no avail. I just get "an error occurred during authentication".
iMac Pro
Ah yes, Avast is no help at removing itself...
Uninstall Avast per their directions then run etrecheck again to see what chaff it left.
On AVG & Avast…
https://x704.net/bbs/viewtopic.php?f=17&t=8803&p=115715&hilit=avg#p115715
https://discussions.apple.com/thread/251454104?answerId=252862395022#252862395022
EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.
Pastebin is a good place to paste the whole report if you capture the URL while there…
Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...
<script src="https://pastebin.com/embed_js/KuvnghqA"></script>
The important part is...
https://pastebin.com/embed_js/KuvnghqA
Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...
We need to Uninstall MacKeeper for sure & these files & restart...
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
/Library/LaunchAgents/com.localphone.postlogon.VoIP.plist
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
/Library/LaunchDaemons/com.localphone.daemon.VoIP.plist
~/Library/LaunchAgents/net.tunnelblick.tunnelblick.LaunchAtLogin.plist
/Library/LaunchDaemons/org.wireshark.XQuartzFixer.plist
~/Library/LaunchAgents/com.nchsoftware.fastfox.plist
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
~/Library/LaunchAgents/com.seagate.dashboard.plist
~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist
/Library/LaunchDaemons/com.malwarebytes.mbam.rtprotection.daemon.plist
To find out if it's system wide or user specific, try this...
Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
Does it work in the new account?
I think a reinstall of the OS is called for then.
Are you running any VPN, Anti-Virus, or Cleaning apps?
So etrecheck doesn't show any Avast files left over?
Thanks. I created a new account with admin rights. Logged in with my (same) Apple ID account - new account was set up successfully. Opened iMessage - same login credentials. Failed with same error message.
No to the OS. I've only recently upped to catalina and the issue predated it. I use a VPN but not all the time and have tried with it on and off.
I have Avast anti virus. But getting rid of it is not so easy as I tried without success recently. So I think this will be my next step - revisiting deleting Avast.
Still no luck?
Yes still no luck. No change. New account gave the same error. Existing account gives the same error.
Ive got rid of Avast. Still cannot sign in to iMessage
Attached report
Hi, Thanks. I deleted some of those but others are parts of apps I use. Deleted any mackeeper files I found (didnt even know I had it) but the login issue remains :(
Unable to sign in to iMessage and Facetime on iMac (Catalina)
