Bluetooth audio keeps dropping out after upgrade to iOS 12

Question

Bluetooth audio keeps dropping out after upgrade to iOS 12

After I upgraded my phone to iOS 12 I’ve been having problems with Bluetooth audio dropping out on my wireless headphones. I initially thought it was my headphones that were bust so I bought a new pair only to find the same issue keeps happening. Weirdly though, it only happens when moving. I thought it might be interference (as I’ve heard that Bluetooth can be easily interfered with!) but I’ve had the phone right next to the earphones and it still cuts out so obstacles don’t appear to be the problem.

Is this a common fault with iOS 12? Is there any workaround?

My phone is an iPhone 8 (256GB) running iOS 12.0. The headphones tested were Sony WI-C400, Enacfire E19, Sony MDR-ZX770BN

Cheers!

iPhone 8, iOS 11.2.2

Posted on Sep 25, 2018 9:39 AM

Reply

Answer 1

sterling r

Community Specialist

Sep 29, 2018 2:53 PM in response to Goudeskitchen

Hello Goudeskitchen,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with your iPhone and multiple Bluetooth headphones. If you haven't already, please restart your iPhone and follow the steps in these Apple resources on Bluetooth issues.

Restart your iPhone, iPad, or iPod touch
Potential sources of Wi-Fi and Bluetooth interference
If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch

Next, use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily set up your phone as new to test your issues, and then restore your back up and test the issues again.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup

Cheers!

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Answer 2

Dec 16, 2018 3:54 PM in response to benlcurrie

I have a same issue with iphone 6s, bluetooth headset sony WI C400. The headset work well with laptop Windows 7 and android phones. And the issue seem only appear with offline songs. Everything is ok when I listen music online.

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Answer 3

Oct 17, 2018 9:09 PM in response to sterling r

My headphone(sony WI-C400) has the same issue. I have tried a new iphone running iOS12.0, but the issue remains.

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Answer 4

Nov 24, 2018 10:04 PM in response to sterling r

I have the same problem and I tried on other devices running iOS 12(.1) and the issue keeps appearing. I use Sony WI-C400, the issue appears at the same song, he same timing in all apps I use to listen that song: Spotify, Apple Music, Youtube. Hope my info could help

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Answer 5

Dec 14, 2018 7:18 AM in response to nativeit

I have the same issue with apple mac pro and enacfire e19's, I have only notices it at work. Happens really quite frequently and is quite disruptive, thought it might be due to wifi networking interfering with BT signal, but when using the same headphone with my android phone in exactly the same location, no problems. Seem to be an apple problem guys!

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Answer 6

Dec 29, 2018 8:37 AM in response to Goudeskitchen

Exact same problem here when using Sony WI-C400 and my iPhone 6. Sony headset works perfect with laptop!

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Answer 7

VonKasta

Level 1

4 points

Dec 16, 2018 11:58 PM in response to Goudeskitchen

So is there any solution to this or is Apple just not giving af? Ive had the same issue through the last three updates Ios12.0->Ios12.1.1. Both my Iphone SE and my Ipad mini 4 have this issue, any other bt-unit works flawless with my Sony wi-c400’s.

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Answer 8

VinhP

Level 1

4 points

Nov 8, 2018 1:18 AM in response to Goudeskitchen

I also have this issue. Have you found a workaround yet?

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Answer 9

Nov 8, 2018 6:17 PM in response to sterling r

i did your steps but it remain. my phone is IPX. help me)))

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Answer 10

Dec 22, 2018 10:09 PM in response to VonKasta

Today I updated my iPhone 6s to iOS 12.1.2 and hoped it could solve the Bluetooth issue. But it could not. Dear Apple, when you could fix this issue.?

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Answer 11

Jan 30, 2019 3:36 AM in response to wistong

Anyone get the solution for this issue with new iOS 12.1.3?

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Answer 12

Jan 30, 2019 4:00 AM in response to Duong_Do_Phan

No I’m still experiencing this problem!

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Answer 13

Feb 11, 2019 9:45 PM in response to Duong_Do_Phan

It's the iOS 12.1.4 already and the problem is still there. When can we have the problem solved Apple?

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Answer 14

nativeit

Level 1

4 points

Nov 30, 2018 4:46 PM in response to Goudeskitchen

Same here. iPhone 6s Plus, just purchased it 2 days ago, after update to iOS12 my Sony WI-C400 headphones that I've been using for almost a year with zero issues will not playback audio from my iPhone without stuttering constantly, and sometimes it results in the connection being dropped altogether. Sometimes forgetting and re-pairing will temporarily improve the issue, but I've done that several times in the last few days and it never lasts long.

So definitely seems like a specific issue with iOS 12 and whatever bluetooth chipset is being used in the Sony WI-C400 (and likely the others mentioned earlier).

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Answer 15

wistong

Level 1

4 points

Jan 26, 2019 6:13 PM in response to Goudeskitchen

I have the same problem with Sony WI-C400, first on iPhone 8plus and now with the iPhone Xs Max.

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