Mojave install hanging

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Level 1

9 points

Mojave install hanging

I'm trying to install Mojave on my MacBook Pro Retina. The install starts, and continues for a while, and then hangs indefinitely with "about 15 minutes remaining". If I shutdown and restart, it brings up a Mojave window, but then nothing works: pretty much anything I try results in a persistent beachball, and it won't respond to anything (trackpad, keypad, force-quit shortcut, etc.). I tried shutting down and then reinstalling from my most recent High Sierra Time Machine backup -- that went through, although it deleted all items from the desktop, and Time Machine now shows Desktop greyed out for all previous backups (I can live with that, but it's weird). Trying the Mojave install again from that state just gets me the same result: partial install, hanging at "About 15 minutes remaining".

Help!

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Steve Anderson

Posted on Sep 25, 2018 1:05 PM

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Answer 1

Top-ranking reply

amandal80

Community Specialist

Sep 26, 2018 12:04 PM in response to YaLinguist

Hello and welcome to Apple Support Communities, YaLinguist

If I understand your post correctly, you are trying to upgrade to macOS Mojave and the process seems to stall. Keeping your devices up-to-date is important and Mojave offers some great new features. I'd like to help.

To confirm, did you update with the steps listed in this article:

How to upgrade to macOS Mojave

Are you able to complete the update from safe mode? Here's how to enter safe mode:

Use safe mode to isolate issues with your Mac

Once you've upgraded, check out this article for more information about the new features:

What's New in macOS Mojave

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities. Take care.

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Answer 2

Sep 26, 2018 12:10 PM in response to YaLinguist

I had same problem. Due to long delays and disruptions during download, the download was having error.

Deleted downloaded file from Applications and again downloaded it. Yes it was a hard work and patience again.

But fresh undisrupted download worked. Am using MacBook Pro 13" Mid 2012.

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Answer 3

YaLinguist Author

Level 1

9 points

Sep 26, 2018 12:27 PM in response to YaLinguist

I have now spent a day and a half installing, reinstalling, reinstalling from Time Machine backup, resetting NVRam, trying both basic and upgrade install with and without all USB and Lightning devices disconnected, re-downloading the installer, etc. The closest I got was an install with everything disconnected that went to completion, and brought up a login page, but then the machine refused to acknowledge clicks or taps on the trackpad, so I could never actually log in. I've gone back to my last 10.13.6 Time Machine backup (from which still, oddly, everything on the desktop disappeared and doesn't appear in previous Time Machine backups). Life is too short to devote more of it to this, unless someone can provide an explanation of what's going on.

Machine: MacBook Pro (Retina, 15-inch, Late 2013), 2.6 GHz Intel Core i7, 16 GB 1600 MHz DDR3,

NVIDIA GeForce GT 750M 2048 MB Intel Iris Pro 1536 MB

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Answer 4

putnik

Level 4

1,185 points

Sep 26, 2018 12:48 PM in response to YaLinguist

It may be that "Tap to Click" has become disabled in the Trackpad preferences, but it should respond to clicks anyway. Maybe it needs time to do other tasks that have been queuing up. Remember that Desktop and Documents have become part of iCloud Drive, so once you can get logged in, you can make sure also that iCloud is enabled and then files will re-download from there.

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Mojave install hanging

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