Cannot upgrade to Mojave due to incompatible software

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Level 1

8 points

Cannot upgrade to Mojave due to incompatible software

macbook pro introduced in Mid 2015, with macOS High Sierra (version 10.13.6)

After I downloaded "Install macOS Mojave" from App Store, tried to upgrade macOS.

It warns like this: "Due to a compatibility issue with software running on your mac, upgrading is not possible at this time."

Refers to the screen capture:

But I don't know which software cause this without any hint.

Anybody hit the same issue and know how to inspect which software is incompatible ?

MacBook Pro with Retina display, macOS High Sierra (10.13.6), null

Posted on Sep 25, 2018 10:26 PM

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Answer 1

MoonJ.

Community Specialist

Sep 26, 2018 7:30 PM in response to bearzyj

Hello bearzyj,

Thanks for asking the Apple Support Communities for help with upgrading your Mac to Mojave. I recommend attempting to upgrade while in safe mode.

Use this article to boot into safe mode: Use safe mode to isolate issues with your Mac - Apple Support

Safe mode (sometimes called safe boot) is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. Starting your Mac in safe mode does the following:

Verifies your startup disk and attempts to repair directory issues, if needed

Loads only required kernel extensions

Prevents startup items and login items from opening automatically

Disables user-installed fonts

Deletes font caches, kernel cache, and other system cache files

You may need to re-enable your wireless connection, but then you can open the App Store attempt upgrading again. If you are allowed to upgrade then, the cause might then be moved to a folder for incompatible software. This article talks about this: About incompatible software on your Mac - Apple Support

Thanks and have a wonderful day.

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Answer 2

bearzyj Author

Level 1

8 points

Sep 26, 2018 7:37 PM in response to MoonJ.

Thanks MoonJ,

Yeah, just tried safe mode and found it works and want to update this post, then found you have answered the same way : )

To other guys if you also read these text that before a forced-upgrade in safe mode, remember to backup all the key data in MacBook in case any unexpected trouble happens.

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Cannot upgrade to Mojave due to incompatible software

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