Safari 'hangs' when loading pages

Hi all,

I am having issues with Safari: the loading bar just stops after the first 10-20%. Sometimes after a while suddenly something happens - usually I don't bother waiting.


I have no clue what is happening, I do know that:

- Disabling all extensions did not help

- Clearing cache and history did not help

- Chrome on the same MBP works like a charm

- I am using maxOS Mojave (10.14, build 18A389) on a 2016 MBP

- Mac DNS refers to my router that uses Google DNS servers


Any help would be highly appreciated!


Jasper

MacBook Pro (15-inch, Late 2016), macOS Mojave (10.14)

Posted on Sep 26, 2018 12:17 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2018 4:55 AM

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis


If that doesn't work, try running this program in your normal user account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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20 replies

Nov 5, 2018 12:38 AM in response to Eric Root

Hi. I'm back to square one... after a little while Safari is hanging again... on these web pages: Repubblica.itand http://www.corriere.it/ (2 major Italian newspapers). I took all the "easy" steps with caches, history... it works ok for a few hours/days and then hangs again. No new software, nothing has changes in the system (apart "THE SYSTEM", now Mojave). Other browsers works fine. Thanks.

This is EtreCheck report:

EtreCheck version: 5.0.1 (5014)

Report generated: 2018-11-05 09:25:45

Download EtreCheck from https://etrecheck.com

Runtime: 2:30

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled


Problem: Other problem

Description:

From Safari I cant access some sites: https://www.repubblica.it and http://www.corriere.it (the 2 top Italian newspaper) that I can reach with other browsers and with Safari only if in private navigation mode.


Major Issues:

Anything that appears on this list needs immediate attention.


Unsigned files- There are unsigned software files installed that could be adware and should be reviewed.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Out of RAM- This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system.


Hardware Information:

Mac mini (Late 2014)

Mac mini Model: Macmini7,1

1 2,8 GHz Intel Core i5 (i5-4308U) CPU: 2-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok


Video Information:

Intel Iris - VRAM: 1536 MB

LG ULTRAWIDE 2560 x 1080


Drives:

disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Fusion Drive] 121.12 GB

disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)

disk2s1 - Macintosh HD (APFS) (Shared - 240.69 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk2s3 - Recovery (APFS) [Recovery] (Shared)

disk2s4 - VM (APFS) [APFS VM] (Shared - 9.66 GB used)


disk1 - APPLE HDD ST2000LM003 2.00 TB (Mechanical - 5400 RPM)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [APFS Fusion Drive] 2.00 TB

disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)

disk2s1 - Macintosh HD (APFS) (Shared - 240.69 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk2s3 - Recovery (APFS) [Recovery] (Shared)

disk2s4 - VM (APFS) [APFS VM] (Shared - 9.66 GB used)


disk3 - External USB 3.0 3.00 TB

External USB 480 Mbit/s USB

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - W*********t (Journaled HFS+) 3.00 TB (1.20 TB used)


disk4 - External USB 3.0 3.00 TB

External USB 480 Mbit/s USB

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 - W********d (Journaled HFS+) 3.00 TB (2.62 TB used)


disk7 - Iomega HDD unknown_device 2.00 TB

External FireWire Up to 800 Mb/sec

disk7s1 - EFI [EFI] 315 MB

disk7s2 - M*********B (Journaled HFS+) 2.00 TB (1.29 TB used)


disk8 - WD My Book 111D 3.00 TB

External FireWire Up to 800 Mb/sec

disk8s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk8s2 - M*****k (Journaled HFS+) 3.00 TB (2.20 TB used)


disk9 - Iomega HDD unknown_device 3.00 TB

External FireWire Up to 800 Mb/sec

disk9s1 - EFI [EFI] 315 MB

disk9s2 - I****************B (Journaled HFS+) 3.00 TB (2.00 TB used)


Mounted Volumes:

disk2s1 - Macintosh HD 2.12 TB (1.86 TB free)

APFS

Mount point: /


disk2s4 - VM [APFS VM] (Shared - 9.66 GB used)

APFS

Mount point: /private/var/vm


disk3s2 - W*********t 3.00 TB (1.80 TB free)

Journaled HFS+

Mount point: /Volumes/W*********t


disk4s2 - W********d 3.00 TB (381.48 GB free)

Journaled HFS+

Mount point: /Volumes/W********d


disk5s2 - B********************e 2.85 TB (2.59 TB free)

Mac OS Extended (Case-sensitive, Journaled)

Disk Image

Mount point: /Volumes/B********************e


disk7s2 - M*********B 2.00 TB (710.25 GB free)

Journaled HFS+

Mount point: /Volumes/M*********B


disk8s2 - M*****k 3.00 TB (797.14 GB free)

Journaled HFS+

Mount point: /Volumes/M*****k


disk9s2 - I****************B 3.00 TB (1.00 TB free)

Journaled HFS+

Mount point: /Volumes/I****************B


Network:

Interface en0: Ethernet

Interface en4: Broadcom NetXtreme Gigabit Ethernet Controller

Interface en6: iPhone

Interface fw0: Thunderbolt FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

Interface en5: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS Mojave 10.14 (18A391)

Time since boot: About 14 days


Security:

SystemStatus
GatekeeperEnabled
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist

Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/ Resources/setupServer.sh

Details: Restrictive config permissions - possibly adware

Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist

Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh

Details: Restrictive config permissions - possibly adware

Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist

Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle /Contents/Resources/launch.sh

Details: Exact match found in the whitelist - probably OK


System Launch Agents:

[Not Loaded]9 Apple tasks
[Loaded]151 Apple tasks
[Running]139 Apple tasks


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]169 Apple tasks
[Running]127 Apple tasks
[Other]One Apple task


User Launch Agents:

[Loaded]com.google.keystone.agent.plist (EQHXZ8M8AV - installed 2018-10-05)
[Loaded]com.cisco.videoguard10.uninstall.plist (? 0 - installed 2018-10-06)
[Running]com.cisco.videoguardmonitor.plist (? 0 - installed 2018-10-06)
[Loaded]com.cisco.videoguard10.plist (? 0 - installed 2018-10-06)


User Login Items:

StartUpHelper (Spotify - installed 2018-10-30)

(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)

1Password mini (AgileBits Inc. - installed 2018-06-15)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-09-21)


Safari Extensions:

1Password Safari Extension Companion - App Store (installed 2018-06-15)


Time Machine:

Time Machine information not available without Full Drive Access.


Performance:

System Load: 2.16 (1 min ago) 2.45 (5 min ago) 2.77 (15 min ago)

Nominal I/O speed: 0.25 MB/s

File system: 37.24 seconds

Write speed: 590 MB/s

Read speed: 751 MB/s


CPU Usage:

TypeOverallIndividual cores
System7 %12 %4 %9 %3 %
User14 %19 %10 %18 %9 %
Idle79 %69 %86 %73 %87 %


Top Processes by CPU:

Process (count)SourceCPULocation
Other processes?58.32 %
Google ChromeGoogle, Inc.15.80 %
Google Chrome HelperGoogle, Inc.4.50 %
EtreCheckApp Store3.35 %
FinderApple0.97 %


Top Processes by Memory:

Process (count)SourceRAM usageLocation
com.apple.Notes.QuickLookExtensionApple622 MB
EtreCheckApp Store526 MB
photoanalysisdApple416 MB
SafariApple411 MB
MailApple278 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
kernel_taskApple467 MB479 MB
mDNSResponderApple83 MB14 MB
com.apple.WebKit.NetworkingApple17 MB310 B
DropboxDropbox, Inc.7 MB4 MB
netbiosdApple3 MB1 MB


Virtual Memory Information:

Available RAM6.16 GB
Free RAM1008 MB
Used RAM9.84 GB
Cached files5.17 GB
Swap Used5.66 GB


Software Installs (past 30 days):

NameVersionInstall Date
Pixelmator3.7.52018-10-19
Wunderlist3.4.92018-10-25
PhotoSweeper3.3.02018-10-25
OCR App by LEADTOOLS3.2.12018-10-25
Gatekeeper Configuration Data1562018-10-30
EtreCheck5.0.12018-11-05


Diagnostics Information (past 7 days):

Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.


End of report

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari 'hangs' when loading pages

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