Apple Health doesn't sync properly with Garmin Connect

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Apple Health doesn't sync properly with Garmin Connect

I have Garmin Connect set up to feed steps to Apple Health but Apple Health consistently under tracks. So for example yesterday I did 11,200 steps on my Garmin Fenix 5 but Apple Health only shows around 1,700 steps. When I look at data sources in AH I can see entries from Apple Device itself and some from GC. So clearly there is a feed/connection established and open between Apple and Garmin, but for some reason Apple doesn't receive/count all the step data. When I raised this with Garmin support they said it's an Apple issue and there's nothing they can do. If that's the case then I would assume many if not all Garmin users are having the same problem? Any thoughts very much appreciated.

Garmin Fenix 5

iPhone 8 Plus, iOS 12 (problem was same on iOS 11)

Garmin Connect iPhone App up to date

Thanks!

Posted on Sep 26, 2018 3:20 AM

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Answer 1

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Ingo2711

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80,247 points

Sep 26, 2018 3:39 AM in response to Airtyke

Did you make sure, that in Health/Sources/Apps/Connect-> write data is enabled for all categories?

If you scroll down in this section to "data", tap on it and check Activities/Steps, can you see data collected from the Garmin Connect app? If yes, there should be the connect app icon and the number and date when the data has been collected.

Did you also check the Garmin forums for solutions?

Garmin Forums

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Answer 2

Airtyke Author

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Sep 26, 2018 5:45 AM in response to Ingo2711

Hi Ingo2711 - thanks and yes, write data is enabled and yes I can see data being collected from Garmin Connect. In fact if I add all the Garmin Connect data collections they are accurate ie add up to 11k which is what i am seeing on my Garmin, however Apple Health only shows a total of 1,700. So all the components are there in the data feed, but the summation is completely incorrect.

Yes I raised this in the Garmin forum too and so far someone has agreed with my observation but no one has offered a solution. I can't believe I'm the only one seeing this problem.

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Answer 3

Ingo2711

Level 10

80,247 points

Sep 26, 2018 6:20 AM in response to Airtyke

I also use the Nike Run Club app on my iPhone, to sync data from my Forerunner 235.

Does your Garmin watch support the Nike app, and if so, is the data synced correctly?

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Answer 4

Airtyke Author

Level 1

10 points

Sep 26, 2018 6:48 AM in response to Ingo2711

I don't have the Nike app, but as I said earlier, Apple Health is receiving the data OK from GC so nothing wrong with the feed, it's just presenting it (summing it up) incorrectly.

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Apple Health doesn't sync properly with Garmin Connect

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