Mojave: Can't open Mail Preferences

applecrack wrote:

hi,

Mail preferences opens to a blank Fonts & Colors pane.

I tried restarting, Force Quit etc.

Same results.

Any ideas on how to get into my Mail preferences?

Quit mail.

Finder>Go>Go to Folder, copy & Paste:

~/Library/Containers/com.apple.mail

Highlight all the contents.

Then right-click and choose "New Folder with Selection”. Do not move the new folder from this current location.

You can close the Finder window.

The next step will be to restart the Mac and test

After the computer is restarted, open the Mail Preferences to see if it opens properly.

• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions
• Prevents startup items and login items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files

I had the same problem with Mail. Preferences always went to blank "Fonts & Colors."

I looked online for other troubleshooting steps, found this, and it worked for me. I can now access my Preferences. I'm running Mojave 10.14.2.

The fix that worked for me was to Reset Mail Settings.

• Quit Mail
• Open "Finder"
• Press ⇧⌘G and enter (or copy) the following:

~/Library/Containers/com.apple.mail/Data/Library/Preferences

• Find the file "com.apple.mail.plist"
• Drag it the Desktop so that it is no longer in that preferences folder
• Restart Mail

Note that now you will have to update some preferences again because you've moved that file, but it is no longer hanging on "Fonts & Colors."

Are you running GPGTools, GPGMail or any other plug-ins?

I've got the latest version of Mojave (10.14.3), and this is still an issue. I've read through all of the replies here and thought I could, after removing com.apple.mail.plist, just avoid the Fonts & Colors section of the preferences… but that didn't work, unfortunately.

I was able to make changes to the first three sections, and tested them by making edits a section at a time, then closing preferences and trying to open them again. Everything was fine until I edited Rules… I had to restart mid-revision, and when I started it up again, the preferences went right back to the blank window.

I'm not sure about the other sections—at one point I was in signatures, I didn't save anything—but Rules appears to be another tricky section.

If any of you haven't filled out a bug report yet, do so as soon as possible. The more people they hear from, the more likely they are to fix it quickly.

https://www.apple.com/feedback/

https://developer.apple.com/bug-reporting/profiles-and-logs/?name=Mail&platform=macos

I worked with Apple this morning again and we collected a system activity log while I recreated the problem.

Note: last night we went through process of deleting all startup items, manually removing the plug-ins and basically stripping Mac Mail down to nothing. Short of deleting all the mail accounts, we've put everything back to normal.

My issue is with the preferences and not with the fonts & colors window. Is fonts & colors the only place showing a plan dialog box for you?

It doesn't work. I think I nailed it down. Once I changed the colour for quoted text I got this issue. It happens on both my personal and work laptops. I guess I will have to take the time to write a bug report so that someone at Apple can fix it.

Do you have a Time Machine backup you can restore to?

It worked perfectly btw. One more tip.

After following your steps Leroy and restarting I went back to the folder ~/Library/Containers/com.apple.mail and I saw that the computer reproduced all the content anew. But the "New Folder" with the old content was still there, in my case 1,5Gb of useless trash.

I deleted the "new folder" created before, restarted the computer again. Mail is running perfectly, showing the settings window correctly and with all the new libraries in place (~/Library/Containers/com.apple.mail)

The old ones deleted (no useless trash in the disk).

Thank U again.

OK, did you have any customizations to Mail? Perhaps a plug-in to add functionality?

Did you do this? The tilde is important...

Quit mail.

Finder>Go>Go to Folder, copy & Paste:

~/Library/Containers/

Is this still broken for you?

Does anyone on this thread, including those saying they have the problem (8 and counting as of 10/10/18) have GPGTools installed?

I'm chatting with Apple support right now.