Locked Apple ID

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roland240 Author

Level 1

13 points

Locked Apple ID

My Apple ID has been locked/disabled and now I can't access the music which I've purchased. Can you help me out?

iPhone 8 Plus, iOS 12

Posted on Sep 26, 2018 11:46 AM

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Answer 1

Best reply

Eric Root

Level 10

684,057 points

Sep 26, 2018 12:18 PM in response to roland240

Apple ID is locked or disabled

If you have changed your password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Answer 2

roland240 Author

Level 1

13 points

Sep 28, 2018 9:19 AM in response to Eric Root

Thank you so much for your response, However it helps me none 😟..

It tells me I've made no purchases when I Click on 'purchased' both in the Appstore and in the Apple Music Store.

Also if I try to make purchases in the App Store, it then tells me "This Apple ID has been disabled".

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Answer 3

Eric Root

Level 10

684,057 points

Sep 28, 2018 9:26 AM in response to roland240

You are welcome. Did you try contacting iTunes Support using the links I posted above?

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Answer 4

roland240 Author

Level 1

13 points

Oct 1, 2018 12:19 PM in response to Eric Root

I've tried, but no luck.

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Answer 5

Eric Root

Level 10

684,057 points

Oct 1, 2018 12:43 PM in response to roland240

Did you try the form in the first link? It may take 48 hours to get a response.

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Locked Apple ID

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