Will an update fix signal issues for XS and XS Max?

I just purchased my Iphone XS a few days ago and I totally switched from Verizon to AT&T. Tonight I am working at a hospital that I had a small amount of service in with Verizon but no I have zero service. I am wondering if that is an AT&T thing or if it has to do with the phone. I haven't had any other serious issues with the phone other than here at the hospital. I guess it could just be the hospital blocking signals out due to HIPPA, someone told me they do that.

I bought my iPhone XS 10 days ago and noticed immediately a degrading or absent cell and signal. I had a iPhone 5 and no issues with cell service. I dial a number but the call shows as a failure. Two minutes later, doing nothing different, the phone is fine and shows full bars. My husband has a Motorola Droid on the same Verizon network and has full bars when I have none. I have been checking throughout the day and over half the time, the phone shows no bars.

I'm not a heavy phone caller or texter and feel very apprehensive about keeping this phone and trusting a fix is on it's way. After all, if a phone can't be counted on to make a phone call or send a text after paying $1,000, what good is it to me?

I love all the features of this phone and just want it fixed.

Do I return it and try a new XS or just go with another brand?

The 12.0.1 update was downloaded when I bought my new phone 11 days ago and it did nothing to fix my antenna issues. I was in an LTE location yesterday, showing no bars, made a call and it failed. A few minutes later, all bars back.

If this is the case, can anyone tell me why would my husband’s Motorola phone, who is sitting 2 feet from me, same carrier, have 4 bars and my iPhone XS has zero? I ask him to call my phone and his is dialing but mine does not ring? I’ve tested this over and over in the past 12 days, with same result. Then minutes later, sometime 5 or more go by, and my bars are back.

It's strange you're the only one reporting these "super" Apple occurrences that the rest of us are reporting as opposite of our own experiences... Perhaps you don't have the issue and don't need to be on this forum?

iPhone Xs last dropped all service on the busiest interstate between the two largest cities in the state, for about 15 minutes. All other times, two bars is now the standard...even at this very moment at my home. Obviously I’ve had other iPhones and other operating systems on that same route and at my house over the last ten years...

The Verizon rep didn’t want to give me another apple phone and said it would likely have the same issue because all she could focus on was my rural address. She wanted me to get a Motorola like my husband because his has good reception. So I just reactivated my old phone. It says something if you have to try six to get one to work. Nearest Apple store is 3 hours away. I’m sad giving that phone back.

iPhone XS drops calls, can’t connect to LTE at times, and WiFi strength is very poor. I had 3 devices running speed tests one right after the other sitting next to each other and the other devices pulls speeds almost 300 up and 250 down and iPhone pulls 52 up and 20 down. For the amount if money I spent on this phone you’d expect lightning speeds! I’m beyond frustrated!

So if the bars aren’t signal strength but distance from tower why is there a difference from my 6 plus to the XS max. I’m quite sure they didn’t move the tower farther away from my home in the time it took to swap the SIM cards.

The bars aren't distance from tower, they represent a signal strength on that device.

Bars are in general not the same between devices, but rather a relative signal strength for the device in question.

A good thought, but not reality. I lose service in the busiest corridor of my state on occasion. It's not NYC, but there are hundreds of thousands of people in that area at any given moment of the day. I've never had an issue previously and I'm sure others do not have it with their other devices. It's not a tower, carrier, or LTE problem. I'm glad that yours seems to work better now, but my service is sporadic and unpredictable no matter my location. I can show "two bars" or a full stack of LTE or 4G service and never get data coming or going. This happened as recently as this evening. Same thing on wi-fi occasionally. Conversely, the situation I described above, in the populated corridor, involved my phone being completely inoperable--no cellular or data service. Flipping to airplane mode and allowing the phone to reconnect to a tower does not fix this issue, nor would it be a solution to disable LTE.

[Edited by Host]

i got this XS in october later started using it in November... for few days it was good the signal used to drop I used to think it was the carrier problem... but after the update to 2.11 the signals dropping for every 15-20 mins for few seconds and even the battery back up has gone down!! It’s just been a month n half and I’m already facing this issue 😡

Whose your carrier? And Bars don't necessarily mean signal strength, they can actually indicate distance from cell tower not the strength.

I don't think that's a great solution.

You don't think what's a great solution? It really helps if you use the quote button to reference the post you're referring to.