See iPhone in Win10 explorer but can't see or import photos

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See iPhone in Win10 explorer but can't see or import photos

My iPhone7 connects fine to my PC, I can see all m

y music/books etc in iTunes and everything syncs. However, I can't see my photos in Windows Explorer nor can I import them. I have tried reinstalling latest versions of iTunes, drivers, etc, restarting my devices, privacy and location settings reset etc and iPhone photo import is not working.

My iOS and Windows 10 are up to date. I have tried this with two pc and two different cables. I just updated to latest iOS, but haven't imported photos in 2-3 months so not sure if this is iOS problem or not. Any help will be appreciated.

iPhone 7, iOS 12

Posted on Sep 26, 2018 9:46 PM

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Answer 1

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turingtest2

Level 10

278,263 points

Sep 27, 2018 9:30 AM in response to RunAtlantaRun

Typically you would unlock the device before connecting to USB, then respond positively to any request to trust the computer. As long as there is at least one image in the camera roll the device should appear as a digital camera in Windows Explorer exposing the customary DCIM folder. See Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support for more.

tt2

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Answer 2

Sep 28, 2018 9:14 AM in response to RunAtlantaRun

Thanks for your answer.

I did chose the trust this computer option but it doesn't work. I have carried out all the troubleshooting suggestions on the link you shared and it doesn't work.

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Answer 3

turingtest2

Level 10

278,263 points

Sep 28, 2018 9:44 AM in response to RunAtlantaRun

You could try iOS device not showing in iTunes for Windows in case updating the device driver helps.

tt2

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See iPhone in Win10 explorer but can't see or import photos

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