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panic(cpu 0 caller 0xffffff800a7ff085)

I have a mid 2012 MacBook Pro 13” 2.4 that cannot get past the above kernel panic message. I was editing audio at the time of the crash, and it hasn’t been able to boot since. I hear the boot noise and then immediately see that error message along with a full page of more code. Resetting NVRAM sometimes results in a different panic message, but it will panic again and come back to this one after a few seconds. I am also unable to boot in safe mode.


I use this computer as the center of my recording studio, with an external thunderbolt 2 soundcard, second screen, external hard drive, and more plugged in while running heavy software like Pro Tools and Logic Pro X. Though I upgraded the ram a while ago, this is often a bit much for the processor and it gets bogged down regularly. Too much processing has caused a crash or two before, but never a kernel panic that I couldn’t recover from. I have everything disconnected during these boot attempts. I also removed then re-seated the RAM to no avail.


I would really like to make this MacBook last as long as possible, seeing as the new MacBook has exclusively usb-C ports, of which there are too few. Dongles are stupid, and the bandwidth my hardware needs prevents the use of hubs, so that’s not really an option. An iMac has more I/O but isn’t portable enough to record on the go, so I feel somewhat stuck with these mac-only software licenses and no compromise-free upgrade solution.


Anybody have an idea of how to get this running again? I attached a picture of the full message as it appears on screen.User uploaded file

Posted on Sep 27, 2018 6:26 PM

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6 replies

Sep 28, 2018 7:25 PM in response to KernelPanicAtTheDisco

Did you see the words Safe Mode on the screen?


Did it spend five minutes and repair the disk first?


1) First, use Disk Utility to Repair/First Aid your drive.


Since your Mac is not working normally, you can invoke Recovery Mode by holding Command-R at Startup.

Recovery Mode contains several useful functions, including a special version of Disk Utility that does not need the rest of MacOS to be running to do its job of repairing your disk.


"Regular" Recovery gets the Utilities from special partition on your normal boot drive. If you see a spinning globe, you have invoked (or fallen back to) Internet Recovery, and you see the Globe because it is fetching the Utilities from the Internet. This takes a little longer, so be patient.


About macOS Recovery - Apple Support


Once you get Disk Utility running, this article describes how to repair your disk:

Repair a disk using Disk Utility on Mac - Apple Support

Once Disk Utility reports your drive has been successfully repaired, you can try booting MacOS in the regular way. If that works, you have fixed the problems and you are done.


--------

If Disk Utility made some repairs, but there are still some problems remaining, you should run it again until your drive comes clean, or Disk Utility reports it cannot be repaired.


If disk Utility suggests you should ERASE your drive, that is a radical step -- this will delete all your files with no possible way of recovering them. Post back here for additional options before you do that.


2) Second re-Install-in-place.


Your MacOS is likely damaged. It is very difficult to repair the individual pieces, so it will need to be re-installed. You can only Re-install onto drive that is working correctly. If Disk Utility was not able to fix all the problems on your drive, there is no point in attempting a re-Install. the drive must be fixed first.


By design, a Re-install-in-place does not bulk-erase anything outside of System directories. Your added Applications, Preferences, and User Files are not modified.


You can do this directly from Recovery mode. The software for the Installation will be downloaded from the Internet. This may take an hour or more. Then it will need to be installed, which may take an hour or more.


How to reinstall macOS - Apple Support


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Sep 27, 2018 7:33 PM in response to KernelPanicAtTheDisco

Try restarting in Safe Mode (hold shift at startup). This does a five-minute disk check, then loads MacOS with a minimal set of Apple-only Extensions, not including graphics acceleration. You will need your userID and password to proceed. Screen updates will be wonky and slow, but ultimately correct.


When you restart into normal mode, it will take slightly longer, because some catches are rebuilt, including the kernel extensions cache.


Since kernel extension cache problems is why yours died, it may work better after that rebuild.

Sep 29, 2018 11:34 AM in response to Grant Bennet-Alder

So booting with safe mode does nothing, just takes me back to the error message above immediately after the Apple logo appears. I attempted Recovery mode with and without a direct ethernet connection, both take me to the spinning globe. However, it stops and displays a stationary globe with an exclamation point inside a triangle over the globe. It says Apple.com/support, then the line below reads -6002F.

Honestly, I’d be relieved to find out this is hard drive failure and not something irreplaceable. Ive been using time machine to backup on an external hard drive for about a year now, so I should have all my files ready to be restored in that event.

Sep 29, 2018 1:03 PM in response to KernelPanicAtTheDisco

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.


Also, make certain the Date&Time and Time Zone are correct within 5 minutes.


ALSO: Internet recovery does not use your drive. It creates a dozen or more RAM disks for its temp files. If it has not said it is starting to download your new MacOS, it does not care if your disk blew up, or you removed it entirely.

panic(cpu 0 caller 0xffffff800a7ff085)

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