Apple TV Atmos problems

Just set up my new home theater system and love it, but having problems with sound working when the Atmos on the Apple TV is enabled. Movies that are rated for Atmos will not play sound at all, but movies in other formats work fine. If I turn off Atmos support on the Apple TV everything works fine. My Apple TV is running through my Receiver which is a Pioneer Elite Model:VSXLX503/US. Has anyone else fell into the problem or having issues with any Pioneer receiver and Apple TV. Please Help if you have a solution would hate to have to return the receiver.

Apple TV 4K, iOS 12, Atmos

Posted on Sep 27, 2018 6:52 PM

Reply
26 replies

Mar 10, 2019 5:38 PM in response to Rich Love1

Update: Regarding my Pioneer receiver VSX-LX302 and Apple TV 4k

I was concerned that I was not getting high quality sound from non-Atmos movies because the pioneer displays PCM when showing those movies. But the sound is good and I think it is really LPCM which is high quality sound.

And Dolby Atmos is working well and the Pioneeer displays "Atmos" when Atmos movies are playing.




Sep 29, 2018 3:39 AM in response to ronindoc

Can you get Atmos audio successfully from any other sources than Apple TV (e.g. smart TV, Blu-ray, (micro-)console) ?

Did you complete the Atmos setup for your listening room?

Does the receiver need activation for Atmos, at all or per HDMI port?

Do you connect the Apple TV directly to the receiver? Passthrough via the TV (ARC) is usually not supported for Dolby Atmos, but can be fine for many other audio streams.

Oct 8, 2018 1:11 PM in response to ronindoc

I was considering buying this receiver, but found quite a few reports of this issue on various internet forums.


According to this thread Pioneer are blaming Apple, but are aware of the issue and working on a fix.

https://www.avsforum.com/forum/90-receivers-amps-processors/2977992-official-pio neer-elite-vsx-lx503-thread-2.html#post5…

But for now the fix seems to be return the receiver and buy a Denon or Marantz. If Pioneer don't find a fix in the next week or 2 I'll buy one of those brands.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV Atmos problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.