Level 1

13 points

Apple TV Atmos problems

Just set up my new home theater system and love it, but having problems with sound working when the Atmos on the Apple TV is enabled. Movies that are rated for Atmos will not play sound at all, but movies in other formats work fine. If I turn off Atmos support on the Apple TV everything works fine. My Apple TV is running through my Receiver which is a Pioneer Elite Model:VSXLX503/US. Has anyone else fell into the problem or having issues with any Pioneer receiver and Apple TV. Please Help if you have a solution would hate to have to return the receiver.

Apple TV 4K, iOS 12, Atmos

Posted on Sep 27, 2018 6:52 PM

26 replies

Nov 9, 2018 8:27 AM in response to Carbonlover

It is now working with certain films - it looks like the tagging is inconsistent.

idalmir

Level 1

4 points

Nov 9, 2018 8:43 AM in response to Carbonlover

Mine never worked, I'm frustrated! I did all the procedure, I bought up the belkin cable, nothing dolby atmos

Jan 26, 2019 9:06 AM in response to AlexanderPlo

Can you post the name/model of HDMI splitter that works. I’ve tried 5-6 (18gbps) splitters or matrices and all seem to have one problem or another?

TIA

geofio

Level 1

13 points

Jan 28, 2019 4:57 PM in response to Gregory Powers

YEP same problem with my yamaha 3040 it is defo an apple problem.

Ano675f

Level 1

12 points

Jan 29, 2019 2:53 PM in response to AlexanderPlo

Hi can u please tell me what brand and model the splitter u bought?

I have a Samsung hw-n950 with the same atmos issue.

Would greatly appreciate it.

geofio

Level 1

13 points

Feb 4, 2019 3:50 PM in response to Xavier Lee

Why does it play Atmos from other sources no problem at all seems only to be from Apple 4k tv no Joy!!!

geofio

Level 1

13 points

Feb 4, 2019 3:51 PM in response to Debbie in Fl

Done all that it plays atmos from other players no problem Apple 4ktv is the problem here.

ronindoc Author

Level 1

13 points

Sep 29, 2018 9:16 AM in response to Urquhart1244

Pretty much the answer is yes to all your questions. I am thinking that it is a problem with software between apple tv and pioneer. My Ultra Blu-ray works great, and I get good Atmos sound. I have seen this same problem not only with my pioneer but others as well. I am getting a different receiver and returning the one I have to BestBuy.

Feb 3, 2019 8:59 PM in response to Xavier Lee

Xavier,

Do you have the ATV 4K connected directly to the Yamaha via HDMI? Connecting ATV to TV and then Yamaha will not work.

Atmos isn’t carried over ARC to Yamaha from TV. Also be sure to use an 18Gbps HDMI cable for connection (ATV to Yamaha).

Mar 9, 2019 5:59 PM in response to ronindoc

I have a Pioneer receiver VSX-LX302.

Dolby Atmos works with Apple TV 4K. You need to set the Pioneer settings to 7.1 audio and the Apple TV to Atmos.

The problem I have is that when I set the Apple TV to Auto, Atmos, it plays Movies with Atmos perfectly, but all other movies revert to PCM sound. It should not do that. It should revert to the actual sound format of the movie, which is normally dolby digital 5.1

They only way I can get those to work with Apple TV is to set the Pioneer receiver to 5.1 audio.

It is a real nuisance to manually change the settings to match the audio content of the movie.

I don't have this problem with my Sony 4k BlueRay player

Dec 8, 2018 7:03 AM in response to Tech-Fun

I have exactly the same issue, very disappointing. Bought the Samsung HW-K850 and no sound when playing Atmos movies. Everything else works, not sure whether this is a Samsung or Apple issue.

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Apple TV Atmos problems