Wahoo TICKRX band drops off on OS 5

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Level 1

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Wahoo TICKRX band drops off on OS 5

I have used the Wahoo TICKRX heart rate monitor connected via bluetooth to the Apple watch Series 3 for 9 months. It has always worked reliably.

Upon updating to watchOS 5, the bluetooth connection will drop off after a few minutes. This happens even when the iPhone is not within reach (so no chance the iPhone is somehow stealing the band from the watch). It also happens with both TICKRX bands I have (both have the latest firmware).

It seems like watchOS 5 bluetooth is causing this issue.

Any similar connection unreliability issues people have experienc

Posted on Sep 27, 2018 7:59 PM

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Answer 1

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askbarnabas

Level 10

103,539 points

Sep 29, 2018 6:41 AM in response to mactilda

https://support.apple.com/en-us/HT204218

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Answer 2

mactilda Author

Level 1

8 points

Sep 29, 2018 6:16 AM in response to mactilda

Updated to 5.0.1, same issue. There must have been a change in the bluetooth implementation in watchOS 5... It is not an issue with a suddenly faulty health device as it happens with two TICKRX bands which worked perfectly on watchOS 4.

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Answer 3

mactilda Author

Level 1

8 points

Sep 29, 2018 6:39 AM in response to askbarnabas

What you suggest only exists on the iPhone, not the Apple watch. I do not connect the band to the iPhone, only to the watch.

The TICKRX connects fine and reads my heart rate on the watch’s Activity app just fine. But the watch connection to the TICKRX drops off after a few minutes. If I go back to Settings>Bluetooth, I see it is ”not connected”, and if I connected again it will connect, only to drop off after a few minutes. It takes about 5-20 mins to drop off (I am on a stationary bike for 1 hour in the morning).

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Answer 4

mactilda Author

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8 points

Oct 20, 2018 7:09 AM in response to askbarnabas

Actually I take that back. The TICKRX also drops off of Series 4. However, Series 4 is much faster at reconnecting, so it’s harder to notice.

I think this is a bug in the Bluetooth implementation in watchOS 5/5.0.1.

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Answer 5

askbarnabas

Level 10

103,539 points

Sep 29, 2018 6:51 AM in response to mactilda

There may be an update needed. send feedback here -https://www.apple.com/feedback/

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Answer 6

askbarnabas

Level 10

103,539 points

Sep 29, 2018 6:28 AM in response to mactilda

Did you try to go to settings>general>reset>reset network settings?

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Answer 7

mactilda Author

Level 1

8 points

Sep 29, 2018 6:48 AM in response to askbarnabas

I have done all of these things. The TICKRX pairs just fine and works fine for a few minutes. I have “forgotten” the device and repaired it, that does not solve the problem.

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