Email not working on iPhone but working on mac

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Level 1

10 points

Email not working on iPhone but working on mac

Hi,

My setup,

hMailServer on one of my servers on the internet, fully working, I have static ip addresses, I am in full control of the DNS configuration and my emails work faultlessly on my mac which goes out on the road with me using the iPhone hotspot, but on my iPhone the emails work for a while then fail, sometimes closing the mail app on the iPhone clears the problem sometimes it does not, this has been an ongoing issue for a good few months, I am running IOS12, I don't believe the issue is anywhere other than the iPhone as it just works on my mac without issue.

What fixes the fault every time without fail is to delete the email configuration and put it back in so I would guess something is getting changed or corrupted in the configuration, but this is a real drag to do just because the emails fail.

The error message is "Cannot Get Mail" The mail server "mail.taxis-4u.co.uk" is not responding. Verify that you have entered the correct account info in the Mail Settings.

This mail server is very reliable its got loads of RAM, free disk space it works on everything else, just my iPhone does not like it, at a guess I would say my iPhone is getting stuck when I am on the move and maybe the connection to the internet drops out and comes back, I believe the configuration is modified or corrupted at this point, but the iPhone should be able to weather this condition and recover 100% from it.

I use IMAP for picking up the mail without SSL on port 143.

iPhone X, iOS 12

Posted on Sep 28, 2018 3:27 AM

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Answer 1

Top-ranking reply

dougfromharvard

Level 1

16 points

Oct 4, 2018 11:08 PM in response to AlexW68

I had the exact same problem after I updated to ios 12..... seems the update turned on SSL on some, but not all, of my email accounts.

Check your account setup.

Password & Accounts -> Acount name -> Outgoing Mail Server -> Primary Server -> Use SSL

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Answer 2

AlexW68 Author

Level 1

10 points

Oct 4, 2018 11:18 PM in response to goofygomez

Your definitely onto something here, issue with my email system is I don't have a web interface, so have never logged into a website, but looking at part of the email address I have 338 websites that use a part of the email address as a login, I have narrowed this down a bit, so for completeness these were my steps.

(IOS12)

Settings on the device -> Passwords & Accounts -> Website & App Passwords

I added (using the + button at the top) a new password what I put in the 3 boxes was

website the web address without the www. then the username of the email and password.

this should marry up with the email settings in the fail safe you talk of.

I will see how I get on and report back, thank you!

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Answer 3

Oct 4, 2018 3:34 PM in response to AlexW68

Hi-

I just fixed this same email (mine is sbcglobal.net) on my iphone/ipad, etc.

Nothing they suggest on any site worked.

I had the correct password and still it wouldn't work.

The latest ios update included a fail-safe password check. That conflicts with the email password.

To fix it, try this:

Go into Settings, then Passwords.

Go down to the Yahoo (or your email provided) password.

Click on Reset on Page.

This takes you to the Yahoo/Email provider page. Put in your (new) password.

It will be changed everywhere and magically your email will again believe it has the right password.

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Email not working on iPhone but working on mac

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