macOS High Sierra installation stuck

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Level 1

9 points

macOS High Sierra installation stuck

Hi, so here's the problem:

I've been trying to factory reset my Mac. I cleared the disk and reinstall macOS High Sierra, which was the previous OS of this Mac. But everytime I install it, it gets stuck at some point. I don't know what to do. Please help. Thankyou

iPad, iOS 7.0.4, It's an iPad Air

Posted on Sep 28, 2018 4:42 AM

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Answer 1

sterling r

Community Specialist

Oct 2, 2018 8:56 PM in response to Mrtmdpro

Hello Mrtmdpro,

Thank you for using Apple Support Communities. It's my understanding that your Mac is getting stuck when installing macOS High Sierra. You've come to the right place! I recommend trying to complete the process while in safe mode. Starting in safe mode allows your Mac to run certain checks, remove caches, and prevent login items from automatically launching. This can isolate possible third party issues. Use the steps and information in the link below for assistance with safe mode:

Use safe mode to isolate issues with your Mac

Let us know the results. Please include any other troubleshooting steps you may have tried.

Have a great day!

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Answer 2

Mrtmdpro Author

Level 1

9 points

Oct 2, 2018 8:57 PM in response to sterling r

Thank you for your very helpful reply. I brought the Mac to a genius, whom done doing the job.

But again, thankyou for caring

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macOS High Sierra installation stuck

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