Pages crashing when shape tool is selected

The latest version of Pages (7.2 (5869)) a custom template set to load at startup. The template is a blank Page Layout document. Using this setup, Pages crashes immediately upon clicking the Shape tool.


I've created a new layout template and reset the preferences but it still crashes when the Shape tool is selected.

I've tried using a template with a shape already in place, but it still crashes when the Shape tool is selected.


The only thing that works is to launch Pages and use the template chooser, but that nullifies the use of a template in the first place. I use the Page Layout setting so often, the extra clicks saved really add up.


This worked before Mojave.

iMac, macOS Mojave (10.14)

Posted on Sep 28, 2018 7:17 AM

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1 reply

Sep 29, 2018 10:08 AM in response to peterfromseward

Hello and welcome to Apple Support Communities, peterfromseward.
If I understand your post correctly, Pages quits when you use the Shape tool in your Pages template. I can certainly understand wanting to save clicks. I'd like to help.
First, force quit the app like this: How to force an app to quit on your Mac
Then restart your Mac and test for the issue.
If the issue remains, test with safe mode and a test user account. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes corrects the issue. This article will tell you how: Use safe mode to isolate issues with your Mac
If everything is working correctly in safe mode, but is not working when you get back to your user account, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the issue continues while in safe mode, a test user will let us know if the issue is isolated to your account, or system wide: How to test an issue in another user account on your Mac. If the issue happens in the test user also, then please check the section titled "If an issue happens in more than one user account."
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.

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Pages crashing when shape tool is selected

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