TarDisk and Mojave

Mr. Schiller did write back, impressively quickly, expressing his strong disappointment and sadness to hear about the situation -- but reinforcing that he hasn't been involved with the product/company for some time. He did say that he passed my email along but didn't not specify to whom.

Nice to get a little support, in any case. Thanks for reaching out, SRB. As a legal professional I have some research skillz of my own — I'll do some digging and see if I can't come up with some direct contact info for the current chief executive.

Hey Wigdaddy, have you solved the problem & is everything running smoothly? I’m not too tech knowledgeable so hopefully I can follow the info that you’ve outlined. Thanks to everyone who contributed to this post

Sorry, JimmyJamm, didn't realize you were waiting on me. I haven't actually taken the time to do it all yet — for now I have a functional computer again and need a break from hacking for a bit. I'll probably start going through it sometime soonish. : )

Hi Tpeazy and Wigdaddy,

I hope you don't mind me chipping in for a couple of clarifications here. Can I assume that the way to do this is to follow Luiz's step by step instructions as posted on this discussion earlier?

If so, then can you please can you explain a couple of points in these instructions that I am confused about:

I can't see the point of reinstalling High Sierra and then doing the Time Machine reinstall - won't it pretty result in be the same thing, except with all the added files and personalisations etc from the Time Machine backup? Every time I do a Time Machine (which is all too frequent these days due to the this TD confusion) I re-install it all - docs and OS.

"Use the guide you gave me to reformat" etc.. - is this guide (from Luiz presumably) available anywhere please?

I was unable to track down the "Pear_TarDIsk_Mojave pdf" file online

You suggest downloading the Sierra Installer - this is definitely the Sierra and not High Sierra installer that you are talking about here?

The thing is I am very happy to wipe everything off my computer and start again as I have backed up all my documents, downloads, music, desktop etc. My computer is really slow these days anyway so I'm keen to make a fresh start. Maybe there is an easier way for me to do this whole process?

My computer uses the "Journaled HFS+" system (whatever that means) - I just checked.

Sorry to ask all this but I am pretty much a novice. Like many others I had the impression that the Tardisk was designed for people like myself but I'm not so sure anymore..

Many thanks,

Jim

Hi Tpeazy,

Many thanks for taking the trouble to write this out for me. I did locate the PDF as images a couple of pages back (thanks for pointing that out Wigdaddy) so have downloaded them now thanks.

I think I can probably handle doing this with your instructions, as long as I have nothing else on that day!

Hopefully others will be able to follow your instructions too.

Thanks again guys,

Jim

Your assessment of the consensus is correct. It sounds like you have a slightly different issue, but almost certainly deriving from the same filesystem concerns. I'm very surprised that you were able to upgrade to Mojave to begin with.

Good luck following his instructions on unpearing when your computer's completely nonfunctional to begin with. Luiz seems to have a habit of issuing canned responses that don't really work because he's not paying attention to the details. His triage must be through the roof at the moment...

Let us know how it goes.

I have a new problem; hoping someone can help.

A few weeks ago (before finding this board), I attempted to install Mojave on my MacBook Air running High Sierra 10.13.6

The install, of course, failed - and I restored from backup. Now I cannot install High Sierra updates either. They download, and I get a screen saying the software cannot be installed on this computer. So now I'm missing out on security updates, in addition to Mojave.

Any suggestions?

Thanks but at this point, I'm willing to forego Mojave and skip all this reformatting etc. Now, I'm just stymied by the fact that I can't even update High Sierra! I don't understand why one failed attempt to install Mojave has screwed up my high Sierra.

Glad (or at least relieved) to hear someone else had the same problem updating High Sierra after a failed attempt to install Mojave. Did you find any solution to that? Does anyone have any suggestion? I'm willing to forego Mojave, but distressed that I can't even keep High Sierra current anymore.

I was finally able to reach a support tech named Luiz. He walked me through the process, but in the final steps, while using remote desktop, he mistakenly erased an external hard drive which held my doctoral research as even more important valuable info. After realizing the mistake, he ceased communication. I've been trying to get in touch with someone from the company since. It's such a shocking experience, I can barely think. Any suggestions are appreciated.

This is shocking. Sorry for you. And Luiz is the only person anyone has ever heard from. It's a fiasco. Not only are they still selling a product (with Luiz supposed available for online chat!), they are even sporting a Cyber Monday 20% sale on the site.

Yeah, I'm hoping they will do the right thing before I have to get a lawyer. I've always thought of them as a very professional company. But I went to the support site and Luiz popped up on the chat. When I initiated the conversation I've basically been ignored since then.

Buckethead57,

Did you need to unpear your TarDisk before you did this new Fusion procedure? I have a Time Machine backup, but it was done when the TarDisk was peared with my SSD drive. Can I just insure that I have a good backup, follow the instructions in the MacWorld article, and then restore my backup to the new fusion drive without a problem?

TIA

My install failed and now I can’t log into my computer. It just logs me out again. When I go into Disk Utility, it shows an encrypted drive, which I unencrypt and then I have no visible drives to do anything with. This is a nightmare.