iPhone Xs Bluetooth audio quality

Same here... they did ran tests on my phone and have been trying to follow up... unfortunately the issue is still there... frustrating. Question, is anyone experiencing the issue in other brands that are not BMW?

Confirming here since upgrading to iOS 12. Luckily found a link to this post to voice my concerns. I also called Apple technical support to report as well.

I have a 2015 BMW X5 XDrive35i and cannot listen to music over Bluetooth because the audio quality changes from a high pitch to a muffled pitch intermittently.

My car was dropped off at the dealership on Monday for this issue and a few other repairs. I thought it was BMW’s fault until testing my iPhone XS Max and older iPhones on my loaner car - 2019 BMW X3 - which is having this same issue ONLY with my iPhone XS MAX and iphones running iOS 12+

Hi. No it isn’t. But good news is that Apple called me today and they’re going to send an engineer to me very soon to figure out the problem. Say what you will about Apple, their service and response rate are the best in the business.

Exact same issues as reported by all in this thread in my brand new 2019 RAM 1500 Limited with the 12” uConnect media center and premium 9 speaker harman kardon speaker system.

Treble comes and goes every 20 seconds or so when playing music from Apple Music app over Bluetooth connection. No issue over wired connection.

iPhone X running iOS 12.1

I am also experiencing audio issues that started immediately when I started using my new iPhone XS max. My car is a 2012 GMC Acadia. Other family members with older iPhone models, and with the latest update, can still use the Bluetooth with no issues.

Great, finally found this thread and other people having this annoying issue. First had this with my iPhone 8 Plus and now with XS since I upgraded to iOS 12. Hopefully they will find a solution for that. Have this also only in my 2017 BMW Series 1.

This is also happening to me with Iphone XS (Australia). So frustrating. Is it going to be something they can fix in a software update or do we need to go to apple to get phone swapped? Def bluetooth related as plays fine over usb and out loud on device, only happens through bluetooth and turning off WIFI does not help. Issues with car and all bluetooth speakers, head/earphones. My dad has Iphone XR and no issues.

HELP!!!

Exact same issue and I believe there was an update to the iOS since this was posted 12.1.1 now) I have noticed this issue in my car (2017 Honda civic touring) but since I always use CarPlay I didn’t think much of it since it only happens when it’s playing music via Bluetooth. However, today I’m listening to wireless Bose headphones and I’m noticing the high frequency is dropping in and out. I did try what was suggested here, turning Wi-Fi completely off, and it seems to have helped the issue. I figured maybe posting here and bringing this back to life might get Apple to search for a solution to this issue. It’s one thing if this was some free flip phone I got with my cell phone plan, but this was a $1200 phone!

Since i Bought my Iphone Xs Max 2-3 months ago (now currently on IOS 12.1.2), I have distorted music (Spotify & Apple Music) playing in my BMW 1 Series 2018. This problem is only occuring when connected through bluetooth and having Wi-Fi on. Turning Wi-Fi off has been the work around. Would really appriciate if a developer could look into this issue.

I am having the same problem with both my iphone 5s and Ipad pro. When I am listening with headphones everything is fine but from the time I try listening to anything via bluetooth, the sound is distorted. It happens on my LG home stereo as well as in my car stereo. This problem only started from ios 12. The sound is similar to if your speakers are burst.

Are these communities monitored by someone at Apple? how are they addressing this? I have open a case ID on Apple support both Brazil (where I live) and US but none have replied or tried reaching me with a solution. Have you guys globally reported this back to Apple?

I followed the prompts to report the isssue, they gave me a number to call. I called the number and they told me to report it online! One big circle! And....He said he has never heard of this issue! What a waste of time!

Turning off WiFi unfortunately did not work for me. I did however talk to another Tech at Apple and was told this:

“........they are hoping to be able to fix it through one of the updates, however, it isn’t out there yet.” When asked how long it may take this was the response:

”I really can’t say, I can just tell you that they know about the issue, and they usually don’t waste time resolving them as quickly as they can if there is a fix for them” I am crossing my fingers and hoping for a fix!

I have found a way to be able to listen to music via bluetooth without the distortion but please note this is not a fix, the problem still exists. I went to Settings, Music, Eq, the Eq was set at Off and I change it to Classical. The volume has been reduced but the distortion is not there anymore. I tried all of the Eq settings and to me Classical is the one with no distortion or very little. As i said this is not a fix, Apple still needs to address this problem.