Level 1

36 points

iPhone Xs Bluetooth audio quality

I connect my phone to my car to listen to music. I primarily use Apple Music. iPhone XS has a problem with audio quality. The quality keeps dropping for a few seconds, then switches to high quality for a few seconds, and this keeps going like that. The issue is with treble. It's as if the 10kHz gain is reduced and then brought back up. Kinda like years ago when you tried to stream music and started with low quality and became high quality after enough buffering...

This doesn't happen with the iPhone 7s we have, running iOS12. Car is 2014 BMW 3 series

I have gone through the full on/off cycle with the car, phone, and forgetting/pairing bluetooth again without success.

Any suggestions?

iPhone XS, iOS 12

Posted on Sep 29, 2018 11:21 AM

Top-ranking reply

DanJonesUk

Level 1

4 points

Posted on Oct 13, 2018 3:27 AM

Hi Superrojas,

As per your suggestion, I switched off WIFI (via the settings menu) and went for a spin in my car.

Hey presto, the issue has now gone :-).

This explains a lot, as when sat on my drive listening to music (with my WIFI switched on and still connected to my home WIFI) all was good, when the I started to drive the car the issue started to happen, so maybe this is linked to the WIFI connectivity status or when the phone is searching for WIFI?

This also explains why this only happened in my car and not on my Bluetooth headsets, as I always use them at home or in flight mode.

Hopefully with all of this information, Apple should be able to diagnose the issue.

I already have a ticket open with Apple and will update them on these findings.

Kind Regrds

Dan

View in context

116 replies

Apr 15, 2019 12:52 PM in response to Mrgudman

when does the problem occur? iPhone X newest iOS, still no problems at all.

v194k488

Level 1

4 points

Nov 4, 2018 5:11 PM in response to murumoto

I am having this exact same problem with my brand new iPhone 8 Plus. I turned off Bluetooth and am using an aux cord. But I obviously want to be able to use my Bluetooth so hopefully this gets fixed. I am also in a 2014 BMW!!

Jan 13, 2019 3:58 PM in response to Hygh Priest

I have found a way to be able to listen to music via bluetooth without the distortion but please note this is not a fix, the problem still exists. I went to Settings, Music, Eq, the Eq was set at Off and I change it to Classical. The volume has been reduced but the distortion is not there anymore. I tried all of the Eq settings and to me Classical is the one with no distortion or very little. As i said this is not a fix, Apple still needs to address this problem.

Feb 5, 2019 4:33 AM in response to bjmay2014

Small solution..

I tried everything now in the settings, I could find. There is an option in Music settings, that controls the volume. In german it is „Lautstärkeanpassung“. I enabled it and it sounds at least not like torture anymore. It is still not an hq sound.

The option seems to be called „Sound Check“ in englisch. Under EQ and Volume Limit.

Hope that helps..

Cheers,

Steffen

Oct 12, 2018 7:49 PM in response to Saiffali

Yes, but you have to make sure you turn it off from the settings menu... it doesn't work if you do it from the drop down option available in your main screen.

pmd5700

Level 1

10 points

Dec 5, 2018 9:10 AM in response to murumoto

Anyone here anything new about this? I'm on 12.1.1 Beta 3 and still have the issue.

Dec 6, 2018 12:33 PM in response to pmd5700

Issue still persists. Maybe fixed with iOS 13...

Dec 29, 2018 2:22 PM in response to murumoto

Hey, I have the same issue in Brazil with my BMW 320i 2018. I have requested a support call on Monday but really would like to hear back from group if someone else have this fixed.

Thanks,

Jan 3, 2019 12:16 AM in response to SunriseNL

Turning off wifi works in cars - but not with my b&o h9. Same broken sound even with wifi turned off. This drives me crazy!!

Manu778

Level 1

4 points

Feb 12, 2019 6:04 AM in response to Dogcow-Moof

This isnt a bmw Thing. If i Turn off wlan it works great. So why would it be a bmw Thing? I cant get This...

Feb 12, 2019 7:25 AM in response to marcelo215

Well this might could be, but my iPhone was bought in Germany like the car as well. Both is completely set on German configuration.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone Xs Bluetooth audio quality