Mojave time machine back up failing

Since installing 10.14 have not been able to complete a full backup using time machine to external drive. All disks check out on disk utility first aid both under OS and stand alone utility under recovery. Have erased and reformatted the external drive. Still no success. Backup begins and runs up to about 80GB ok, then fails. Restart by "back up now" continues for about 500MB and then fails again. My full backup is about 900GB so I am running unprotected.

I believe this is a Mojave problem, not a drive problem.

Any ideas?

Mac mini, macOS Mojave (10.14), Samsung display

Posted on Sep 30, 2018 12:07 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2018 12:01 PM

Hi guys,

I'm the developer of this application.


I apologize for the inconvenience you could have with the issue.

We have prepared the application update with the bug fix and sent it to App Store. Now App Cleaner v.6.2 update is being reviewed by Apple. I hope Apple will approve and release the update to App Store in a few days.

Since update v.6.2 is released and launched the folders will be removed, the issue will disappear.


Now, there is a simple way to bypass the issue - just add the folder

"~/Library/Containers/com.nektony.App-Cleaner"

to Time Machine exclude list.


The detailed guide how to exclude the folder from backups that is available on our website

https://nektony.com/mac-app-cleaner/troubleshooting


Regards,

Serge

330 replies

Jan 1, 2019 7:17 AM in response to speedolli

After I set Filesystem Protections: disabled

the backup was very slow, but after about 4 hours it suddenly speeded up.

The idea of "Filesystem Protections: disabled" did not change anything:

TM still came into the "endless growing" situation.

Now I see errors like this:

2018-12-31 18:22:51.067749+0100 localhost backupd-helper[104]: (TimeMachine) [com.apple.TimeMachine:TMLogError]

Failed to remove '/Volumes/com.apple.TimeMachine.localsnapshots/Backups.backupdb/Ollis MacBook Air/2018-12-30-083856/Macintosh HD/.MobileBackups.trash',

error: Error Domain=NSCocoaErrorDomain Code=642 "You can’t save the file “.MobileBackups.trash” because the volume “Macintosh HD@snap-97108” is read only."

UserInfo={NSFilePath=/Volumes/com.apple.TimeMachine.localsnapshots/Backups.backupdb/Ollis MacBook Air/2018-12-30-083856/Macintosh HD/.MobileBackups.trash, NSUserStringVariant=(


Jan 1, 2019 8:16 AM in response to speedolli

I switched back to

# csrutil status

System Integrity Protection status: enabled.


Then started a TM backup. Now I am back to this kind of error messages:


2019-01-01 16:32:13.564064+0100 localhost backupd[2174]: (TimeMachine) [com.apple.TimeMachine:TMLogError]

Failed to remove attribute 'com.apple.backupd.SnapshotVolumeLastFSEventID' from 'file:///',

error: Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"


Still the problem of "endless growth" persists.

:-(


I have no more ideas what to test and I am waiting for an Apple bug fix desperately.


Jan 1, 2019 9:26 AM in response to namuang26

Now I submitted a feedback on

https://www.apple.com/feedback/timemachine.html

and I got:


Thank you for your feedback on the Time Capsule.


We cannot respond to you personally, but please know that your

message has been received and will be reviewed by the Time Capsule Team.

If we need to follow up with you on your ideas for improving the Time

Capsule, we will contact you directly.

We appreciate your assistance in making the Time Capsule better.


Time Capsule Team

Apple


So wait and see ......

Jan 5, 2019 1:27 AM in response to Michael Graubart

I get an "account not found" error when I attempt to log in to the Bug Reporter with my Apple ID (same one I use here). On the Bug Reporter page, it mentions signing in with a developer account, so I'm guessing that's why I can't sign in.


Apple Bug Reporter is a web-based tool that developers can use to report issues with Apple software and services, request enhancements to APIs and tools, and track the status of their feedback. To access Apple Bug Reporter, sign in with the Apple ID associated with your developer account.


In any case, hopefully those who have reported it via the Bug Reporter will get more traction with the defects with Time Machine.

Jan 6, 2019 7:40 AM in response to sjordi

You may require (or have required) a Developer Account, sjordi. I did not require a Developer Account, I have not got a Developer Account, I do not need a Developer Account, I am not a Developer and I do not intend to get a Developer Account.


As for having to produce and submit a sysdiagnose file, I mentioned this earlier in this string. I at first failed to do so, and the Apple people replied, both in the Bug Reporter and by email, asking for one (proving that they do read these bug reports), which I then did create and submit, twice over, at two stages during the very lengthy TM backup process.

Jan 6, 2019 7:43 AM in response to Michael Graubart

Interesting because I could not submit a bug as long as I wasn't logged with my dev account.

And I couldn't send the bug report as long as the sysdiag file was not attached. Only that operation made the submit button available (without attach, it was just grayed out). Funny

Anyway, as much as more people post a bug, no matter which account or technics, the better.

Jan 7, 2019 2:10 PM in response to Michael Graubart

Yes, that’s a very odd inconsistency. I can see why they would (attempt to) limit it to developers where you would expect a certain level of expertise prior to reporting a “bug.”


I can only imagine what they receive on their public feedback page. :)


Hopefully, the efforts those of you with access to the Bug Reporter have been putting in will help Apple squash this fairly serious bug.

Jan 13, 2019 6:05 PM in response to Michael Graubart

I thought my problem was solved with the reformat as case-sensitive tip, but my iMac is freezing again when a TM backup begins. It's not every backup -- and it had been working fine for a couple of weeks.


I'm just turning TM off for now. Defeats the purpose of automated, incremental backups, but I'm tired of troubleshooting. It's interesting to read how many hours of time, and purchases of new hard drives, have been incurred by TM users.

Jan 16, 2019 6:58 AM in response to Historyperson

Today (16 January) I tried backing up with TM again, but only closing SyncFoldersPro first. This time TM got stuck when 174.9 MB of 5.41 GB had been backed up. I have reported this in Bug Reporter, attaching a sysdiagnose. 


I shall wait for the next MacOS update in the hope that this TM problem will have been solved, and in the meantime shall rely on Carbon Copy Cloner. But it might be worth trying to disable System Security Protection before running TM as suggested by someone else in this string. Or even starting up in Safe Mode?

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Mojave time machine back up failing

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