iPhone XS Freezing Issue

This is my second reply. I went to my Apple store and explained my new XS is freezing. Also mentioned my iPhone 7

did the same thing and I traded it, thinking I'd not have the issue anymore. The tech said I needed to completely wipe my phone and set it up as a new phone, as my prior software had been corrupted. (iPhone 7s began freezing with the new ios11, and it affected 7 and 8 models) The tech had me wipe my phone at the store and she began installing fresh software for my XS. The only thing I lost in the process was everything in messages, but my music, mail, and photos came back intact. The object is to not use any of the old software from backups of your prior phones. This solution has worked for me so far. I wish I'd though of this myself (duh) but the tech was helpful and reassuring during the process. Hope this helps!

make Sure you’ve got an iCloud back up of everything, wipe the phone by resetting device and set it up as new, when it asks you to sign in with your iCloud account click to create a new one and try that.

I did that and my phone has been fine since I did it over two weeks ago, I have had 12 or so devices this year which we’re having the stalling issue but the issue is definitely in the iCloud account somewhere.

have you got all your photos saved on a hard drive? I had mine on my MacBook, need to go on to your iCloud settings on the MacBook to save a copy on the MacBook, then sign out of the iCloud account on the MacBook and sign in to the newly created iCloud account, no word of a lie it took 7-10 days for my Mac book to upload all the photos back up to iCloud but I just let it run overnight and all day.

The best bit is my iPhone hasn’t crashed since.

oh, I also added my new iCloud account on to family sharing so I could download all my apps again without paying for them again.

Sorry to hear about this. I have the 256GB Silver XS. I contacted Apple support and they suggested I wipe and restore the device again and if it did it again to setup a new.

I can say that since I wiped it and restored again from my back, it has not frozen again at all. Could have had something to do with the fist time I initially set it up. Sometimes backups can be bad so if it happens again, then I’ll start new but so far so good now.

I’m now almost 24hrs without a reboot!

were you getting full panics in your logs? Got to privacy, scroll to bottom click analytics, then analytics data.....scroll down and see if you have had any panic full-should conincide with when it’s been rebooting. I’m an expert now!

I’m on my 5th iPhone in a few weeks but I hat I tried last night was ‘reset all settings’ my phone hasn’t stalled since although it’s not been 24hrs yet but it has been stalling approx 3 times a day. Try that. It’ll just mean you have to put all your WiFi passwords in again etc etc.

my alarm didn’t go off this morning mind but that could have been a settings issue.

Right then, looks like my issue is (fingers crossed) fixed. My device has been symptom free for over a week now, basically had to create a whole new iCloud account, used that for a few days and no issues so then started the import of photos from my MacBook up to my new iCloud account; it’s been uploading for the past 4 days now and isn’t far off there but my phone hasn’t had a single full panic or shutdown since the new iCloud account. Prob worth a try to anyone else out there.

just worth pointing out that I think I’m on my 12th or 13th handset since mid Jan as they have all been replaced by apple so I’m really hoping this is the end!!!!!

Make sure you have an online chat with apple support, I have to send them logs now when it crashes, had another one last week at the Apple store as the engineers said it was a hardware fault, the new one is also doing it. Updated to 12.2 last night and I’ve had 2 crashes today.

Nelsonic,

Yes, keep us updated with any progress.

By the way, is it always the same app? If so, try deleting it and downloading it again.

Good luck.

i have the same issue, especialy after upgrading the iOS to 12.4, and miss commuinication with Airpods 2

all the above happend after 12.4 .

Same here, I noticed that is happening on some wifi networks, when i go to settings and click on wifi networks it gets stucked for about 10 seconds and then it goes in wifi settings.

Hope it’s ios bug.

I have had it happen to my X 256gb, had it replaced twice at the Genius Bar, so was on my third X, upgraded this week to an XS 256gb gold and experiencing same issue, on all replacement devices and the XS I set up as a new phone and didn't restore from back up. Glad it's not just me.

My iPhone XS has freeze again 3 times in the last 15 days with always the same symptom. OLED shutdown, you don't know what happen. Try to reset it with left down button and right button but because you can't see anything, it's hard lol. You hear the sound and this is the only feed back you have. Then after playing with button during multiple minutes, Phone go back to life, in general 2-5 minutes later with OLED on. Really painfull ! Apple please do something... it just a 1300€ phone (my version has 256 gb). Scandalous to have such an issue. I'm nearly sure Apple have feedback of kernel panic in system issue logback system because iphone reboot (partially) which make him come back to life. So what are they doing ??? This issue occur since the begining I have the phone in october and newer iOs version doesn't change anything...

have you chatted with apple support? I did and although I am now on my 10th handset with the same issue I upload logs from my phone to them after a crash, they are still trying to identify the issue, they are very helpful though.

Same. I have an iPhone XS 256GB Gold, and the keyboard intermittently freezes. I brought us up at the Genius bar along with the issue of it not charging on a mophie Qi wireless charger, in fact it indicated it was charging, but the battery continued to drop throughout the night. I have followed all of the fixes, and they ended up resetting the firmware with a fresh install. The issue with the keyboard freezing went away for about a week, and then came back.