MacBook Pro spinning beach ball

I have tried reboot in safe mode - doesn't work.

MacBook Pro (Retina, 13-inch, Late 2013), macOS Mojave (10.14)

Posted on Oct 1, 2018 1:05 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2018 2:16 PM

Please try the following, in order. Stop at any step where the issue is resolved:

  1. Reset your Mac's SMC.

    Why: Resets fans, keyboard backlight, status indicator, battery indicator, display backlight, power button, close/open the lid, sleep or shut down, battery doesn't charge, MagSafe indicator light incorrect status.

  2. Reset your Mac's NVRAM or PRAM.
    • What: How to reset NVRAM or PRAM on your Mac - Apple Support
    • How: At boot-up, hold down the <option><command><P><R> keys.
    • Why: Resets sound volume, display resolution, startup-disk selection, time zone, & kernel panic information.
  3. Run Apple Diagnostics to uncover any hardware issues with your Mac.
  4. Boot up your Mac in Recovery or Internet Recovery Mode.
    • What: About macOS Recovery- Apple Support
    • How:

      For Recovery Mode: Immediately after pressing the power button, hold down the <command><R> keys until the Apple logo appears on the screen.

      For Internet Recovery Mode: Immediately after pressing the power button, hold down the <option><command><R> keys until the spinning globe appears on the screen.

      When at the initial Recovery Mode screen, select the Disk Utility option. Run Disk Utility > First Aid to verify the startup disk's integrity.

    • Why: To verify the startup disk integrity using the Disk Utility's First Aid option.
  5. Run an EtreCheck report and post it here so that we can help diagnose any issue that we may uncover with your Mac.
    • You can download EtreCheck Pro fromhere or download it from the Apple App Store.
    • Start EtreCheck from a normal user account. Optionally, you can run it from a user account with Administrator privileges for additional details.
    • Select a problem from the drop-down menu to enable the "Start EtreCheck" button. Optionally, you can add comments on what issues your Mac is experiencing, especially to aide others with similar Mac issues.
    • Click on Start EtreCheck
    • Allow the program to run to completion.
    • When done, select Report from the left-side window to display it.
    • Select the "Share Report" icon.

      Select Copy Report

    • Paste the report to your reply post. (Note: The EtreCheck report does NOT contain any personal information.)

    Ref:Using EtreCheck- ASC (etresoft)

  6. Boot up your Mac in Recovery or Internet Recovery Mode.

    What: How to reinstall macOS from macOS Recovery - Apple Support

    How:

    • For Recovery Mode: Immediately after pressing the power button, hold down the <command><R> keys until the Apple logo appears on the screen.
  7. For Internet Recovery Mode: Immediately after pressing the power button, hold down the <option><command><R> keys until the spinning globe appears on the screen.
    • When at the initial Recovery Mode screen, select the Reinstall macOS option.

    • Why: To re-install OS X or macOS.
  8. Make a Genius Bar appointment at your local Apple Store.
  • You can only make 1-week ahead appointments either via the web link above or AppleCare phone support. The appointment timeframe is longer if you go in-person to an Apple Store.
  • 1 reply
    Question marked as Top-ranking reply

    Oct 1, 2018 2:16 PM in response to sheph4

    Please try the following, in order. Stop at any step where the issue is resolved:

    1. Reset your Mac's SMC.

      Why: Resets fans, keyboard backlight, status indicator, battery indicator, display backlight, power button, close/open the lid, sleep or shut down, battery doesn't charge, MagSafe indicator light incorrect status.

    2. Reset your Mac's NVRAM or PRAM.
      • What: How to reset NVRAM or PRAM on your Mac - Apple Support
      • How: At boot-up, hold down the <option><command><P><R> keys.
      • Why: Resets sound volume, display resolution, startup-disk selection, time zone, & kernel panic information.
    3. Run Apple Diagnostics to uncover any hardware issues with your Mac.
    4. Boot up your Mac in Recovery or Internet Recovery Mode.
      • What: About macOS Recovery- Apple Support
      • How:

        For Recovery Mode: Immediately after pressing the power button, hold down the <command><R> keys until the Apple logo appears on the screen.

        For Internet Recovery Mode: Immediately after pressing the power button, hold down the <option><command><R> keys until the spinning globe appears on the screen.

        When at the initial Recovery Mode screen, select the Disk Utility option. Run Disk Utility > First Aid to verify the startup disk's integrity.

      • Why: To verify the startup disk integrity using the Disk Utility's First Aid option.
    5. Run an EtreCheck report and post it here so that we can help diagnose any issue that we may uncover with your Mac.
      • You can download EtreCheck Pro fromhere or download it from the Apple App Store.
      • Start EtreCheck from a normal user account. Optionally, you can run it from a user account with Administrator privileges for additional details.
      • Select a problem from the drop-down menu to enable the "Start EtreCheck" button. Optionally, you can add comments on what issues your Mac is experiencing, especially to aide others with similar Mac issues.
      • Click on Start EtreCheck
      • Allow the program to run to completion.
      • When done, select Report from the left-side window to display it.
      • Select the "Share Report" icon.

        Select Copy Report

      • Paste the report to your reply post. (Note: The EtreCheck report does NOT contain any personal information.)

      Ref:Using EtreCheck- ASC (etresoft)

    6. Boot up your Mac in Recovery or Internet Recovery Mode.

      What: How to reinstall macOS from macOS Recovery - Apple Support

      How:

      • For Recovery Mode: Immediately after pressing the power button, hold down the <command><R> keys until the Apple logo appears on the screen.
    7. For Internet Recovery Mode: Immediately after pressing the power button, hold down the <option><command><R> keys until the spinning globe appears on the screen.
      • When at the initial Recovery Mode screen, select the Reinstall macOS option.

      • Why: To re-install OS X or macOS.
    8. Make a Genius Bar appointment at your local Apple Store.
  • You can only make 1-week ahead appointments either via the web link above or AppleCare phone support. The appointment timeframe is longer if you go in-person to an Apple Store.
  • This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

    MacBook Pro spinning beach ball

    Welcome to Apple Support Community
    A forum where Apple customers help each other with their products. Get started with your Apple Account.