iOS 12 - Phone favorites all messed up

This is happening to me, too - iPhone CA, iOS 12.0.1 - Favorites list has two bugs: once order is set, favorites have moved randomly when you return to the list and the sizing and spacing of favorites when editing the list are malfunctioning.

Hope a fix is coming / this bug costs time!

MattMrdck

I'm having exactly the same problem with a brand new iPhone XS. My previous iPhone X didn't exhibit this problem.

I have 16 entries on my "Favorites" list. I added and changed the order to notice that iOS 12 keeps changing it, even when I'm fixing it. Line and spacing bugs (entries become vertically longer) are also present.

So far I have managed to "handle" this bug by making one change at the time (Edit-change-Done) and moving items withing the visual range (if the list scrolls, then it does not work).

This is terrible, as I change the order with some frequency (due to international travel) as there are different numbers for the same people. I keep the "current" number on top and save the others on the bottom, and eventually I revert. With this bug, this becomes a major pain.

I hope Apple fix it soon.

Am also having this sort issue with Favourites on iPhone X (among other software bugs):

• after sorting and saving into alphabetical order (time consuming task anyway) the software spontaneously rearranges order into prior unsorted state.
• Notes App: indexing in Notes App does not work reliably, such that not all entries containing a search term are identified in the results. This means one or more Notes I may be searching for are not found. Apple Care could not repair this fault after many wasted hours and time-consuming software restore.
• Photos bug 1: A bug in Photos leaves blank squares after photos are ‘deleted” from transfer to MacBook Photo App (what ‘genius’ decided to call that App “Photos”? In discussion it is unclear whetherxwe are referring to photos the recorded visual items or to the App in which Apple now stores photos: could it be more confusing?)
• Photos bug 2: Photos store from iPhone to desktop OS Mojave Phone App does not save all photos from phone. Apple Care staff could not find a fix: about six hours spent fruitlessly including software restore.
• Message App: undesired selection to iMessage is default after iPhone restore (which is a sneaky breach of privacy by Apple), and after indvertently sending an attempted sms message sent instead via iMessage and then setting iMessage to off position, the iPhone would not allow me to send messages to that recipient except via iMessage. It required me to switch on iMessage again. Apple Care staff could not find a fix.

I found this workaround:

• re-order the entries one-by-one, finish after each edit.
• after the last edit is done goto the list of calls - and back to favorites.
• WAIT until you see a flicker of the list icons

Check the list.

Mine seems to keep the order even after closing/re-opening the phone app.

I have had every iPhone from 4-10 and never had this issue until now. I needed a 2nd phone & got another 8Plus. The favorites keep alphabetizing themselves no matter what I do. I’ve rearranged, deleted & readded, nothing works. I finally googled today but only found articles on adding. I clicked on one & scrolled to the bottom & saw this; however, it seems others are experiencing same issue in other phones so now what????

I have an iPhone 7plus running the las 11.0 iOS and as soon as I updated (by its self overnight ) yo the 12.0.1 the applications that used to work like a charm are all screwed up, my Wifi keeps disconnecting, my home screen freezes, when trying to text the window to start typing does not appear calls keep missing and for some reason now I am only picking 3G on my LTE network. At this point I am getting tired of Apple screwing everything up and if they don’t fix the screw up I am switching back to Android where I never had a problem when updating OS versions...I USED to love MY iPhone 7plus but my patience has a limit!!!

I have been having the exact same problems with my iPhone X running iOS 12.1.

To say that this is really annoying is an understatement - what used to be a simple scroll and tap is now a hunt for the name up and down the list. Additionally, I found that some names have randomly disappeared from the Favorites list altogether.

In frustration, I've now removed most names (keeping it to one visible screen only) and am using Search instead, but this takes a lot longer.

Seems like another instance of Apple software quality slipping in recent times....

For what it's worth, I saw that someone else said that the Favorites order works as long as you don't scroll the screen to do it, so I tried that, and it seems to be true.

It's not a solution, but knowing that will certainly help at least some people be slightly less frustrated by this.

Basically, as long as you don't scroll while arranging Favorites, they'll behave.

If you don't have too many Favorites, and don't need to change the order very often, you can get all your Favorites where you want them, but it'll take a little longer to do it. You gotta, like, move the top one down just to the bottom of the screen, then move your screen down to where that one is at the top of the screen and then move it to where you want it (or to the bottom of the screen again, depending on how many Favorites you have and how many fit on one screen).

On my 6s, I have 7 or 8 Favorites on the screen at once, and 20 Favorites, so I'd have to move my top favorite 3 times to get it to the very bottom of the list. Not the best, but it's not the worst, and at least my Favorites are in the order I want them.

@trilojan - I have an iPhone 5S, iPhone 6, iPhone 6s, iPhone 8 and iPhone X all on iOS 12.1.4 all still exhibiting this really annoying bug. Even if I don't scroll it, the favorites list re-arranges itself randomly after I save it - and even sometimes before I save it. Apple software quality and usability has really taken a big hit in the last few years and using Apple devices now is like I felt with Nokia devices in the last few years leading up to the initial iPhone introduction. Everything was so painfully complicated and buggy - the UX/UI folks lost touch with reality and how users use their phones and tried to make the phones do too much.

I thought iOS 12 was a good start towards focusing on fixing bugs rather than adding features, but it appears that Apple forgot what QA was/is! I doubt Steve Jobs would have allowed "Recents" be the title of the "Recent Calls" list in the phone app! Since when was "recents" even an English word? iOS is littered with these little text bugs - so I'm wondering what the source code looks like now...

What happened to focus on the user and simplicity in design? Come on Apple!

I’ve experience all the problems mentioned in this thread too. Some of these such as the cursor relocating, screen jumping and auto typing have cost me a lot of time and loss of ability to use my phone at critical times.

It’s been going on over 4 months without solutions. I at least expect a response from Apple says they’re aware and working on it. I’m seriously considering leaving Apple. ☹️

Found a better work around!! Delete the entire favorites list. Do an iPhone cloud backup. Then reinput all your favorites in the order you want them (do not move them around after you added them it has to be in the final order you are inputting them one by one). Then do another iPhone cloud backup. And this worked for me.

I am pretty sure the folks at Apple are aware. They removed a post of mine stating I posted personal info. So, I’m going with they know. The problem is will they fix it. The bug has been in place for a while now.

I tried deleting all favorites and reading in the correct order. This did not solve the problem for me.

This is more than an annoyance, it is a safety issue. I had my wife and my son as favorites 1 and 2. I could dial either of them without looking at my phone. Now I have to get my readers out and hunt for those contacts in the favorites list.

I have the iPhone 8 Plus that was just updated to iOS 12.4. My favorites phone numbers keep rearranging themselves and no matter what I try, I have tried all of the suggestions I've read, they keep rearranging themselves. I am going to have to go back to not updating any of my Apple devices for a year or more because new updates are rarely vetted thoroughly before being fielded. This just stinks!!!