iOS 12 - Phone favorites all messed up

I deleted all of my favorites and then added them back in slowly and so far (30 minutes now) they have NOT re-shuffled.

Found a better work around!! Delete the entire favorites list. Do an iPhone cloud backup. Then reinput all your favorites in the order you want them (do not move them around after you added them it has to be in the final order you are inputting them one by one). Then do another iPhone cloud backup. And this worked for me.

I found this workaround:

• re-order the entries one-by-one, finish after each edit.
• after the last edit is done goto the list of calls - and back to favorites.
• WAIT until you see a flicker of the list icons

Check the list.

Mine seems to keep the order even after closing/re-opening the phone app.

I also have this issue. What seems to work is to delete them all and add them back in the order you want them in. So far they have stayed since I did that.

Thanks, that is the only thing that worked for me. Deleting the list, then adding them in order you want them to appear.

iphone se here with ios 12.1.4. try to change order only downwards and saving each time. it worked for me.

This is happening to me, too - iPhone CA, iOS 12.0.1 - Favorites list has two bugs: once order is set, favorites have moved randomly when you return to the list and the sizing and spacing of favorites when editing the list are malfunctioning.

Hope a fix is coming / this bug costs time!

MattMrdck

I have been having the exact same problems with my iPhone X running iOS 12.1.

To say that this is really annoying is an understatement - what used to be a simple scroll and tap is now a hunt for the name up and down the list. Additionally, I found that some names have randomly disappeared from the Favorites list altogether.

In frustration, I've now removed most names (keeping it to one visible screen only) and am using Search instead, but this takes a lot longer.

Seems like another instance of Apple software quality slipping in recent times....

@trilojan - I have an iPhone 5S, iPhone 6, iPhone 6s, iPhone 8 and iPhone X all on iOS 12.1.4 all still exhibiting this really annoying bug. Even if I don't scroll it, the favorites list re-arranges itself randomly after I save it - and even sometimes before I save it. Apple software quality and usability has really taken a big hit in the last few years and using Apple devices now is like I felt with Nokia devices in the last few years leading up to the initial iPhone introduction. Everything was so painfully complicated and buggy - the UX/UI folks lost touch with reality and how users use their phones and tried to make the phones do too much.

I thought iOS 12 was a good start towards focusing on fixing bugs rather than adding features, but it appears that Apple forgot what QA was/is! I doubt Steve Jobs would have allowed "Recents" be the title of the "Recent Calls" list in the phone app! Since when was "recents" even an English word? iOS is littered with these little text bugs - so I'm wondering what the source code looks like now...

What happened to focus on the user and simplicity in design? Come on Apple!

Am also having this sort issue with Favourites on iPhone X (among other software bugs):

• after sorting and saving into alphabetical order (time consuming task anyway) the software spontaneously rearranges order into prior unsorted state.
• Notes App: indexing in Notes App does not work reliably, such that not all entries containing a search term are identified in the results. This means one or more Notes I may be searching for are not found. Apple Care could not repair this fault after many wasted hours and time-consuming software restore.
• Photos bug 1: A bug in Photos leaves blank squares after photos are ‘deleted” from transfer to MacBook Photo App (what ‘genius’ decided to call that App “Photos”? In discussion it is unclear whetherxwe are referring to photos the recorded visual items or to the App in which Apple now stores photos: could it be more confusing?)
• Photos bug 2: Photos store from iPhone to desktop OS Mojave Phone App does not save all photos from phone. Apple Care staff could not find a fix: about six hours spent fruitlessly including software restore.
• Message App: undesired selection to iMessage is default after iPhone restore (which is a sneaky breach of privacy by Apple), and after indvertently sending an attempted sms message sent instead via iMessage and then setting iMessage to off position, the iPhone would not allow me to send messages to that recipient except via iMessage. It required me to switch on iMessage again. Apple Care staff could not find a fix.

I have the iPhone 8 Plus that was just updated to iOS 12.4. My favorites phone numbers keep rearranging themselves and no matter what I try, I have tried all of the suggestions I've read, they keep rearranging themselves. I am going to have to go back to not updating any of my Apple devices for a year or more because new updates are rarely vetted thoroughly before being fielded. This just stinks!!!

I have the exact same problem on my iPhone XS Max, bit I also saw it on my previous iPhone X. ***** really badly as I sort about 30 favorites into categories, and they keep randomly jumping around.

Yup I have the favorites auto-arrange issue too - there’s another thread on same issue - no solution yet... and silence from apple

I have an iPhone 7plus running the las 11.0 iOS and as soon as I updated (by its self overnight ) yo the 12.0.1 the applications that used to work like a charm are all screwed up, my Wifi keeps disconnecting, my home screen freezes, when trying to text the window to start typing does not appear calls keep missing and for some reason now I am only picking 3G on my LTE network. At this point I am getting tired of Apple screwing everything up and if they don’t fix the screw up I am switching back to Android where I never had a problem when updating OS versions...I USED to love MY iPhone 7plus but my patience has a limit!!!