AirPort Disk: Connection failed error message+

Question

Level 1

31 points

AirPort Disk: Connection failed error message+

Have my network set-up with no issues, except that my AirPort Disk keeps disconnecting on a daily basis and when I try to reconnect I get a connection failed error message. I've checked password, etc. Reconfigured it different ways, still this is a daily occurence.

I have three Macs on my network and I can't reconnect with any of them when this happens-same error message. I have the Airport Disk Utility installed on all three. Sometimes a restart will fix it, sometimes not.

Am still trying to figure out what causes the AirPort disk to disconnect to begin with...perhaps the computer going into sleep mode?

Any help would be greatly appreciated!

15.4", 2.16 MacBook Pro Intel Core Duo 2, Mac OS X (10.4.3), 2 GB RAM

Posted on Feb 15, 2007 9:14 AM

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Answer 1

nelsdvn

Level 1

4 points

Feb 16, 2007 7:45 PM in response to Susan Dennis

Same issue here. I too am looking for resolution. Works fine for about two days. Connection drops any attempt to reconnect produces the connection failed error. I have to turn off the disk, unplug the USB cable, turn off the airport, turn it back on and then reconnect the disk to allow further connections. Clearly unacceptable.

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Answer 2

Susan Dennis Author

Level 1

31 points

Feb 18, 2007 8:33 AM in response to nelsdvn

Usually all I have to do is restart the Airport Extreme and that does the trick-sometimes I have to restart my MBP as well.

For two days it stayed connected and it just now disconnected 😟

Still looking for a solution....

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Answer 3

Feb 18, 2007 9:20 AM in response to Susan Dennis

Hi Susan,

Saw your post in another discussion about the problems you are having and I have a question. Do you have a .Mac account and do you have the iDisk Utility installed?

In the other discussion, the other person was describing problems he was having and his work around involved the using the iDisk Utility but I'm now wondering if there is a conflict with the iDisk Utility and disks connected to Extreme base stations.

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Answer 4

Susan Dennis Author

Level 1

31 points

Feb 18, 2007 9:56 AM in response to Gino Cerullo

Hi Gino,

Yes, I do have a .Mac account, but I don't have the iDisk utility installed. Thanks for your input-I guess a phone call to Apple is in my near future if this continues. I tend to think it's possibly a bug of sorts that will be addressed sooner or later (hopefully sooner).

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Answer 5

Feb 18, 2007 10:16 AM in response to Susan Dennis

Okay. I, like you, also have .Mac and don't have the iDisk utility installed but unlike you, in my limited experimentation with the AirPort disk feature, have had no problems.

What volume format is your AirPort using, Mac OS Extended or MS-DOS?

Also, in AirPort Utility, do you have 'Advertise disks globally using Bonjour' turned on (checked)? It can be found under the File Sharing tab on the Disks screen. If not, can you turn it on and see if that makes any difference.

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Answer 6

pbeaudet

Level 2

369 points

Feb 18, 2007 10:19 AM in response to Susan Dennis

"Have my network set-up with no issues, except that my AirPort Disk keeps disconnecting on a daily basis and when I try to reconnect I get a connection failed error message. I've checked password, etc. Reconfigured it different ways, still this is a daily occurence."

I am having the same issue. The Airdisk does not spin down. Turning the drive off then on sometimes brings it back. This happens on all three USB drives I have tried. It appears to be a software problem.

Philip

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Answer 7

Susan Dennis Author

Level 1

31 points

Feb 18, 2007 10:30 AM in response to Gino Cerullo

I didn't have the 'advertise disks globally using Bonjour' turned on, so I just changed that and the volume is Mac OS Extended.

Thanks for the suggestion...will see if this helps!

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Answer 8

Susan Dennis Author

Level 1

31 points

Feb 18, 2007 10:31 AM in response to pbeaudet

This is good to know as I was wondering if it was possibly my LaCie drive (which is just over a year old).

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Answer 9

Eamonw

Level 1

12 points

Feb 18, 2007 10:36 AM in response to pbeaudet

I'm having the same problem. I have .Mac account and I use the iDisk utility. My AirDisk volume is Mac OS Extended. I don't have 'Advertise disks globally using Bonjour' turned on (checked) but all three of my Macs can see and write to the Airdisk. The printer off of the same USB Hub works fine.
I suspect that it is indeed a firmwear problem and I hope it will be fixed soon.

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Answer 10

nelsdvn

Level 1

4 points

Feb 19, 2007 6:10 PM in response to Eamonw

I do not have a .mac account, or the idisk utility, so that theory seems suspect. My main external disk is a seagate. I have two others connected that exhibit the same behavior. Both generic housings containing drives.

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Answer 11

GK

Level 1

0 points

Feb 20, 2007 5:49 AM in response to nelsdvn

I don't have a .mac account either and I'm having the same problem with my Lacie. I finally connected the disk back to my iMac directly. There is another thread named: Airport Extreme 'n' Disk Utility that discusses this. This seems to be a generic problem with airdisk. I hope Apple fixes it.

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Answer 12

Susan Dennis Author

Level 1

31 points

Feb 20, 2007 8:11 AM in response to Susan Dennis

"I didn't have the 'advertise disks globally using Bonjour' turned on, so I just changed that"

Just an update: ever since I changed this setting, the AirDisk has remained constant...perhaps this has helped!

15.4", 2.16 MacBook Pro Intel Core Duo 2 Mac OS X (10.4.3) 2 GB RAM

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Answer 13

Feb 24, 2007 7:14 AM in response to Susan Dennis

Doesn't that mean you have to share your disk over the WAN - Wide Area Network? If so, do that make your disk available to anyone that's on your same cable network?

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Answer 14

Feb 24, 2007 7:41 AM in response to Lars Smith

Yes, that's correct. Your cable network neighbours would be able to see your AirPort disk but since it's password protected that shouldn't be a problem.

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Answer 15

nelsdvn

Level 1

4 points

Feb 24, 2007 8:33 AM in response to Susan Dennis

I have done the same and it seems to have worked as well. Now if Apple would figure out how to let our poor disk drives spin down when inactive.......

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