My contacts are not showing up when I receive calls or texts. I’m only getting numbers. How do I fix it?
Help me!
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User profile for user:
Joseph_S.
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Community Specialist
Hello Cwhitson19,
After reviewing your post, it sounds like the contacts names are not appearing, but the phone numbers are. This can happen if the contacts on the iPhone are not being synced to the iPhone. That way they wouldn't have a contact to show a name for. There are a couple things you can try that may be able to help. I would recommend you use this article to help troubleshoot the issue.
Thank you for using Apple Support Communities. Have a nice day.
After reviewing your post, it sounds like the contacts names are not appearing, but the phone numbers are. This can happen if the contacts on the iPhone are not being synced to the iPhone. That way they wouldn't have a contact to show a name for. There are a couple things you can try that may be able to help. I would recommend you use this article to help troubleshoot the issue.
Restart the Contacts, Calendar, or Reminders app
- Double-click the Home button to see your open apps.
- Find the app, then swipe up to close it.
- Press the Home button to return to your Home screen.
- Wait a minute, then open the app again.
Turn off iCloud Contacts, Calendar, or Reminders and turn it back on
- Tap Settings > [your name] > iCloud. If you're using iOS 10.2 or earlier, go to Settings > iCloud.
- Slide to turn off Contacts, Calendars, and Reminders.
- If you see your calendars or reminders on iCloud.com or any of your devices, you can choose Delete from My [device]. If not, choose Keep on My [device].
- Wait a few minutes, then turn on Contacts, Calendar, or Reminders again.
Restart your iPhone, iPad, or iPod touch
Restart your device. If you're not sure how to do this, follow these steps.
Get help using iCloud Contacts, Calendars, or Reminders
Thank you for using Apple Support Communities. Have a nice day.