CarPlay Disconnecting - iPhone XS Max

Dear all wise and all knowing Apple Community 🙂


I recently switched from my iPhone 7+ running iOS 12.0 to an iPhone XS Max running iOS 12.0.

I have a 2018 Audi S4 with the latest firmware from Audi.


With the switch to the XS Max, seems that my Apple CarPlay will get into a cycle of disconnecting and reconnecting

every 30 seconds or so.


I tried reverting back to my 7+ and works fine.


1. Siri is enabled.

2. The USB Lockout is turned off on the XS Max. The 7+ had the lockout turned on

but made no difference in the XS Max toggling on or off.

3. Swapped the cables to the one in the box of the iPhone XS Max and USB ports

in the car. This had no impact on the XS Max recycling the connection. The 7+ is uneffected

business as usual.


Not sure if this is tied in with the authentication issue with the charger. I go over wired carplay and the 30

second increment is suspect as that is my lockout time on the phone.


Curious if others are facing this.


Thanks!


-ravilach

iPhone XS Max, iOS 12

Posted on Oct 2, 2018 11:50 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 28, 2018 2:05 PM

So I want to report back and say that so far getting this usb power meter and connecting the phone through it to the car has worked wonders. I haven’t had a power based disconnect since using it.


I have had it not want to work when starting the car once. I had to unplug the power meter and plug it back in a few seconds later and it started working again.


Once my phone connects to CarPlay, I don’t have any issues. I think I’ve driven for about 5 total hours since starting it. This solution is ok for a band aid but I expect way better from Audi/apple and I look forward to not needing to use this workaround.


For reference, 2018 Audi Q7/iPhone XSM 512


This is not a paid post, and feel free to check whatever products out that you want, but this is the exact unit I ordered:

https://www.amazon.com/dp/B07GGXZYV5/ref=cm_sw_r_cp_api_paX.BbGR3CJG0

270 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

CarPlay Disconnecting - iPhone XS Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.