CarPlay Disconnecting - iPhone XS Max

I haven't had 100% success with it. The first time I tried it, it worked flawlessly. The second and 3rd times it didn't but the 4th and 5th time it did. So it's definitely more reliable but for me it's not 100% resolved.

Of course I tried the update - also have been in the beta program. I spend money on adapters an y-cables. Reinstalled the system twice. Reset all settings and reset my Headunit. Replaced all the cables (some even twice) and spent numorous hours researching on the net. I am driving a lot and really need navigation and audio to be reliable.

Thats why I gave up now - and changed to Android. (also because I think the prices for new iPhones are just getting ridiculous nowadays - especially regarding all the problems with quality and software!

I will still continue using my Macbook Touchbar Pro (which I also had many problems with until they swapped it with a 2018 new unit).

But I am definitely done with iPhones!

Thanks for the help everybody and good luck solving your problems!

Hmmm... I did not know iPhone 8's where having the issue too. I only heard about the various X models. I would double check your cable to make sure the end that plugs into the iPhone does not look damaged. You can see on some lighting cables the copper prongs on the connector part get worn away or damaged. Also test with an official Apple cable if you are using a different cable. I would check the USB port on your Audi to make sure it is not loose.

Finally I would put it in airplane mode and see if it does the same thing. Airplane mode would silence any internet or GPS related alerts. My experience was when I got alerts it was disconnecting the iPhone but 12.1.3 fixed it.

Thanks for your input !

Ok, Yes it has the same issue...or at least mine has.

I have tried four different cables, including Apple genuine but also Audi genuine cable. Same disconnecting result...

Tried resetting the phone complete, reset only settings, airplane mode, add/remove car play and phone from car numerous of times...same result....

After some reasearch in different forums I found some information that a USB voltmeter connected between phone and car might fix the issue. So I purchased two different types of USB voltmeter...same disconnecting result...

My local Audi workshop has looked at it as well but they can´t find anything wrong either. USB ports works as supposed to, no lose fit either. Workshop only suspected missmatch between IOS and MMI firmware. There were at that time no new update to MMI software that would fix the issue...

The only way to get my iPhone to work with Carplay is to plug it in my brothers VW Passat, there it seems to work flawless. Makes me wonder if it is Audi problem still...but it is a bit of an "in between" problem. I can only say it is not working, whos fault it is would be another issue. Next week i will try it in a Audi A4 2017 version to see if same error occurs...(I will get back with information)

Anyway, I will try airplane mode one more time with the IOS 12.1.3 to see if it changes anything.

Fingers crossed.

I feel strongly this is an Audi MMI issue.

As I’ve recounted before, I’ve used my iPhone XS in more than two dozen rental vehicles of different makes and models—not at all exhaustive, but a very good sample size—-and encountered the problem only with 2018 Audi vehicles with iOS 12.1.1 through 1.1.2.

One other contributor notes noted he has the problem with a Chevy Malibu—I did not with my rental of a 2018 Malibu—but his is an older vehicle and therefore may be a software mismatch.

Anyhow—here’s hoping that each of you experiences success with this.

You can also use a pencil eraser to rub the ends of the lightning cable gently to restore the connectivity of metal.

It does seem that your issue is physical--either your phone jack or the vehicle or the cables.

Do you have another way to test the jack in the vehicle? Another phone, perhaps?

Do you have another way to test the phone in another vehicle? Is it recognized by your computer/iTunes when you plug it in?

this is an older thread, but after dealing with this maddening issue for weeks, I finally discovered that - for me - the problem was my VPN. I turned my VPN off and all of the CarPlay connection problems disappeared

Same issue on my 2018 A5 coupe. I found a post in here about disabling Sreen Time in the setting of the phone. I’m trying in a few, I hope it works. It’s quite annoying.

Let me know if it works .... so far so good here

It has not worked for me.

Neither for me :(

No success...

Actually you know what, I didnt reboot my phone. I will try that and get back to you

Are you one of the people with a recent Audi?

0918 for me.