CarPlay Disconnecting - iPhone XS Max

Yup just chiming in exact same problem. Seems to be an Audi issue obviously - I have a 2018 A5 coupe. My XS Max disconnects maybe 3-4 times in the first 5 minutes I'm driving, and then seems to settle down. Hopefully 12.1 fixes the issue because it's extremely annoying.

Guys, Its happening with my mains charger as well !...its stopping then starting charging, its happening every 10-15 minutes or so. Can anyone else check if it's happening with them? This is definitely not just an Audi problem.

Add me to the list of people experiencing this. I have a 2018 Audi S5 Sportback. I upgraded my iPhone XS Max to iOS 12.0.1 and that seemed to solved the disconnecting issues and freezing for a while but the problems have returned.

OK. I tested it for two twenty-minute drives starting with the battery at 100%. No disconnections. The hypothesis that it's a power-management issue seems valid. Now we all need to bring it to Apple's attention.

(IPhone XS Max, 2018 Audi A5 Sportback)

I have an alpine ilx107 which I connect to via wifi with the xs max

I have a 50-50 rate of connection. With the 7plus nu errors ever same radio.

I was going to try wired but looks like many people have trouble with that.

I hope apple can fix this because I feel like I downgraded from 7plus.

Same issue since I got my XS Max. I’ve had to give up on using the USB port and streaming music over Bluetooth which is not my preference.

My only guess due to the message “power not supported” on the MMI screen is that the XS Max power output might be too high for the Audi? It’s really frustrating and I hope both apple and Audi find a solution fast. I’m tempted to switch back to the regular size XS.

Just want to chime in here and say that I am experiencing the exact same issue as others. I switched from an iPhone X to an iPhone XS Max a couple weeks ago. Never had a problem with my iPhone X and my wife’s iPhone X continues to work without any issues.

I have a 2018 Audi Q7, and iPhone XS Max 512.

Trying out the usb volt meter today and will see if it helps. This is highly discouraging though. Seems like everyone with an Audi is having this problem.

Has anyone reached out to Audi to report this issue? Wondering if they need to fix something on their side.

Also, is anyone a dev here running 12.1.1 beta? Wondering if any fixes are in the works on apple’s side.

Having the same issue with iPhone XS on Audi A4 2017. Even without CarPlay it randomly disconnects for 5-20 seconds, Audi shows "Connected device has a power supply problem and is not supported" iPhone X and iPhone 7 all worked like a charm (maybe this error was once or twice in whole year). Working through CarPlay does not change anything - disconnects the same as CarPlay enabled or as external Media Player.

Really shame, my Audi dealership was not able to help. Contacted Apple Support - they said it is a common issue, but no timetable on resolving.

No matter how big they are if someone repeatedly calls with the same issue someone else will be affected.

How do you know this is solely an Apple issue? Are you saying that every XS Max user is unable to use CarPlay with every vehicle? How do you know it isn't a joint issue with Audi/Apple? My CarPlay is working with my car, a friends XS Max is working with her car and another's is working with her Ford with CarPlay. Actually in her case first it was an XS Max then and XS. Both work.

But have you called back and gone beyond the Tier 1 support? If not I would recommend that you do so.

This is absolutely NOT restricted to Audi. Ive spent night after night in my Mercedes A class having exactly the same issue, trying to fix.... random disconnects... cut out through calls, all of which are extremely dangerous when you’re then fumbling around the centre console trying to fix!

just to throw into the mix I do not have an IPhone XS Max... just the iPhone XS

frustrated.... fed up.... and hilariously only way to connect to CarPlay in the 67 plate Mercedes is via the cable 😔

Same issue in my 2018 Q5, went from an iPhone 6 to an iPhone XS over the holiday. The cable I was using with my old phone and had zero issues with would cause a disconnect. I tried the brand new cable that came with my phone and I thought that solved it, until today when it would connect and then disconnect. I was starting to think something was wrong with my new phone, but I'm not the only one from the posts here. I've got to take my car in next week for service, if I hear anything from the dealer I will definitely update my post. Sounds like its an issue on Apple's end though from everyones posts.

Phone: iPhone XS

Vehicle: 2018 Audi allroad (A4 platform) with firmware and updates in September 2018.

Same issue as described by everyone else--constant disconnections from CarPlay with almost immediate re-connection in most cases. I have changed cables, ports, and used different phones. It happens in every instance. I noticed the problem after an iOS update.

I also only use genuine Apple cables and I am still having the problem.

I was first using the Audi branded cable that came with the vehicle. This worked perfectly for nearly a year, until the problem started happening. I thought maybe the Audi cable was failing so I switched to the Apple branded cable. The problem continues.

Totally hit and miss at the moment for me. Had a full day of use with no issues at all yesterday......today, worked for 5 mins, then nothing.

Have ordered a Y-splitter to try, but resorted to BT Audio now as a workaround.

Hopefully apple will role out updates to manufactures soon.

Ok, so this improved the situation but isn't solid. I ordered the y-splitter as well, and so far so good after two days. One thing I've definitely noticed is response time is much faster. We all know that pause and wait when we wonder if the car has the signal... sometimes it connects and other times, nope. Well there's no doubt now, it's noticeably faster a connection. And that makes it feel more solid even if it's not. More will be posted later if there's something to report.